Sam Linder Honda

Wow, what a first impression, and Sam Linder Honda FAILED.... Here is the scoop, we looking for 2020 Honda Fit. Went in the talk to your internet sales advisor which come to find out that the email u sent was automated. Anyways, I was greeted by a sales person who was chatting next to the receptionist, and first thing I said I'm looking for a 2020Honda Fit.....not even 5 seconds, he stated that there is NONE in the entire state!! After I explained that we got a email from Cds, ur internet sales person, he went to the back and verify that there in indeed none in the entire state... After about 5 min, he cam back and stated, yup, the) are not in production any.ore (which I already knew) and insisted that there is none in the entire state.. Researching a little bit, there are PLENTY of dealerships that do still in fact have that avaialble....I will never do business with liars, just because you don't have a certain model in stock, don't lie and try to make me look for another model you have do have in stock.

The service department here is terrible. I bought a used Honda CR-V from another dealer about a hour and a half away and decided to get what’s called a pre-purchase inspection done at Sam Linder Honda. Before dropping the car off I had two concerns: noisy brakes and a noise coming from the rear of the vehicle. Sam Linder’s service department took the car in and didn’t find anything wrong other than it needing an alignment and a brake fluid change. With 40,000 miles on the odometer I figured OK sounds fair. Between the cost of the inspection and the two services I paid over $400. When the car was ready I picked it up after hours when I got out of work. IMMEDIATELY as I was heading home I noticed something was wrong. When I got on the highway I felt a vibration under the front end and after arriving home I heard a ping from the right side every time I turned the wheel. Before even getting out of the car I messaged the service advisor on their messaging service about the two issues. I made it clear that both of these new issues were not present before the car was in there shop. She responded the next morning and asked if I could bring the car back. My wife had some appointments the following few days and we could not take it in right away. We set an appointment for them to take a look at the vehicle a couple weeks later. Initially, during the ride along the tech claimed he couldn’t hear/feel anything but later confirmed he heard the pinging. They told my wife we would need to pay another $180 to have it diagnosed. Naturally I thought that was absurd given the fact we did not have these issues prior to bringing the car in. I called and eventually spoke with the service manager who was quick to tell me there was no way they caused the issues. He pulled up the initial report and I asked if it was possible they did the alignment wrong. He said no because “they only checked the alignment.” I told him no I PAID to have the alignment done. He sounded confused and asked me to hold on. A few moments later he tells me go ahead and bring the car back in and they’ll check everything to make sure the work was done right. I stopped him and asked for clarification on whether or not the alignment I PAID for was actually done. He completely sidestepped the question and repeated for me to just bring the car in and they’ll check it out. I reluctantly agreed thinking he’ll never admit it but at least they’ll get it done now and tell me what else is wrong with the car. Boy was I wrong. After taking the car back in (3rd time now) he tells me everything looks fine but they do hear the noise and will need to charge me $180 for a diagnosis. There is no way I’m paying for something that either they caused or (had it been there all along) they should have caught in the initial inspection I paid over $400 for! I shared my frustration and asked if I had brought the car right back in after initially picking it up and not waited would he still have charged me the $180? To which he literally said to me “Absolutely, you'd be surprised how many times people leave and come right back saying ‘you just did my oil change now my_______ isn’t working’.” At that point I thought I better just get my car the heck out of there before they screw it up even more.

Each timeI bring my car into Sam Linder Honda for service, they attend to my car's service knowledgeably and professionally. They have a clean and warm waiting area.