Mel Rapton Honda in Sacramento including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

3630 Fulton Ave
Sacramento, CA 95821

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Hours Toggle

Sales Department

Sun 10:00am – 9:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 6:30am – 8:00pm
Tue 6:30am – 8:00pm
Wed 6:30am – 8:00pm
Thu 6:30am – 8:00pm
Fri 6:30am – 8:00pm
Sat 6:30am – 6:00pm

Reviews of Mel Rapton Honda

Overall Rating:

3.2 (out of 5)

50% recommend this dealer

6 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Loyal Customer - Treated Like Garbage

Reviewed by Andrew from Roseville, UTAugust 23, 2019

By far the worst experience I have ever had. My wife’s family has been coming here for years. In total we have probably leased/purchased 7 vehicles from them over the years and never had an issue. The salesmen are friendly and if you watch their ads they usually can’t be beat, but this time will be our last at Mel Rapton. The constant lying by finance staff and management has been ridiculous. I can’t even begin to tell you how many times I have tried to reach Mike Lozano, the general sales manager, and been blown off. He has sent me to voicemail and never returns my calls despite leaving voicemails. My father in law had to go into to speak with him on two occasions because I am out of the state and Mike wouldn’t return my calls. It has been the least professional encounter I have had in this setting.... and that should say something for the auto industry. Terry, our finance guy at Honda, was swearing at us and harassed us with phone calls/texts/and emails during all hours of the day despite being told we would get him the requested information by a certain time, which we did. We traded in a vehicle that was leased with VW, don’t get me started there... and the Mel Rapton screwed us on the payoff price. We have our lease stating the amount owed and got verbal confirmation from VW that we owed a specific amount. 3 days after leasing the vehicle we receive a call stating we have the rest of the week to pay an additional $850 or be taken to collections. My wife is 8 months pregnant, we signed an agreement and provided proof of the payoff. They claim it’s VWs fault, but made no effort prior to signing to inform us that VW charges additional fees to have another dealer payoff your vehicle. They knew about this issue and neglected to inform us of this. Terry told us after he threatened to take us to collections that this is a long standing issue and they deal with VW and GM frequently. If this were the case they should have disclosed this prior to signing. I could go on... STAY AWAY! Their deals might beat others at first but they will screw you in the end. Your best bet is to go elsewhere. Use their add to get another dealer to price match because they will.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Andrew, We are sorry your experience was not up to the high standards we hope all of our customers receive. It is not uncommon for payoffs on vehicles to be either overstated or understated by lenders. Some lenders even quote the customer a different figure than they quote dealers. That is why the contract is clear about what the law is regarding such situations. If the payoff was lower than stated you would have rightfully wanted the $850 that was owed to you. Because we had to pay the previous lender $850 more than they quoted us, it is only right that we not have to absorb such a large amount. You stated your family has purchased several cars with us, which translates into aggressive discounts, and in this case that difference would have resulted in a substantial loss. It does us no good to have a customer leave unhappy, but sometimes we need to make a business decision and it happens, which is unfortunate. We wish you many years of enjoyable driving in your new Honda.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Drove from Fresno to Sacramento to make a purchase

Reviewed by Vicki from Fresno, CAJuly 20, 2015

After talking to a Sales Rep for almost a week I took the afternoon off to go make my purchase. The Rep I had been talking to had to leave so I was given a different Sales Rep. We went for a test drive, looked the vehicle over and he walked away to start the paperwork then came back and said the vehicle just got sold to another person. How does this happen????? Why wasn't the vehicle held for me to make the purchase since I was in the middle of doing so?? They gave me a full tank of gas for my troubles but it was a very horrible experience and I wouldn't recommend this dealership due to the tactics these people were trying to do with who gave the highest bid.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great deal!

Reviewed by Ravinder from Folsom, CAJune 01, 2015

I just bought a Honda CRV from here. I got great deal on price, ext. warranty and APR. They all were very kind and helpful. The whole process was simple and quick.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Mel Rapton Honda

We really want your business!
At Mel Rapton Honda we feel giving a good deal on a new Honda is not enough; we want to make sure you get the very best deal. SERVICE IS AN ATTITUDE: Our Business is Our Customer
Our Customers are the most important people in our business. Our Customers are not dependent on us...we are dependent on them. Our Customers are not an interruption of our work...they are the purpose of it. Our Customers do us a favor when they call...we are not doing them a favor by serving them. Our Customers are part of our business...they are not outsiders.
Remember Service Is An Attitude Not A Department!

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