Honda of Pasadena in Pasadena including address, phone, dealer reviews, directions, a map, inventory and more

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1965 E Foothill Blvd
Pasadena, CA 91107

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Sales: 626-765-3132

Used Cars: 626-765-3420

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 7:00am – 5:00pm

Reviews of Honda of Pasadena

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

354 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Superior Customer Experience!!!!

Reviewed by AndrewZ! from Arcadia,CANovember 12, 2020

Great experience! Responded quickly with information and best price on vehicle and On the vehicle I inquired on by email! Once I arrived at dealership staff was friendly answered all my questions no games no gimmicks. Just a great overall buying experience! Highly recommend Honda of Pasadena to anyone looking for a new car. Truely a dealership who puts the customer first !

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Andrewz!, thank you so much for your positive comments about Honda Of Pasadena! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

High Pressure sales and lying...Stay away!

Reviewed by Michael P. from Los AngelesOctober 09, 2020

In my search for a new vehicle, I came across great reviews for Honda of Pasadena. As a member of the Honda family for many generations, with over a half dozen Honda's owned in my lifetime, I decided to give HOP a call to confirm a few Honda Fit's inventories. I Called this past Saturday morning and spoke with Brian L. and he was helpful with confirming they were on the lot. I scheduled test drives to check the vehicles out for later in the day. Upon arriving in my Honda Element I was greeted and shown the vehicles and asked if I would be trading in. It was insisted upon several times while we were looking at the vehicles that an appraisal was free. What the heck, let's do it. Note, I was very reluctant to even mention I was open to trading in my vehicle because of the age and mileage of my Element. The private party for this niche vehicle is much higher than what they would give me any day...we both knew this. Fast forward to the post-test drive, one vehicle was in fantastic shape and had lower mileage, but the color was not ideal. No worries, my plan was just to look anyway, and I was very clear up till this point. I was asked to sit down and share my feelings on the car and naturally talk price. This is where the tone changes completely, it went from small talk to " what is it going to take to get you in this vehicle today"? The high-pressure sales pitch had started, and at the forefront of the conversation was the appraisal and findings for my personal vehicle. I was immediately told that my vehicle was salvage, due to an accident, and they would take it as a trade-in towards the purchase of a new vehicle but it would be worth very little due to the /accident/ salvage title. This was a family vehicle before I purchased it with two or three owners total and the vehicle was never in an accident.....I knew this for certain. This immediately became a red flag and I asked to see the Carfax they stated had been run on my personal vehicle. Fast forward five more minutes of back and forth high-pressure BS sales talk, and no Carfax to confirm the VIN and that this was indeed true. I stopped the conversation and said that I'm not talking further until I see the Carfax and this is when it all went South. Brian proceeds to show me a five-page Carfax in which the title of the vehicle is not salvaged and the only mentionable item on the CARFAX is at an oil change place in 2019 where a clerical error was made on the mileage. I'd assume someone who does this for a living knows the difference between a salvage car that has been in an accident and a clerical error. After about 30 seconds of clarifying this, I immediately got up and started this conversation was overdue to the obvious lying. As I walked out the gentleman, Clark ( stated a manager), who did the appraisal on my vehicle still had my keys, I asked for my keys back in which case he did not present them to me but proceeded to talk about the Carfax and further double down on the lying. I immediately stopped him and said I wanted my keys back this instant and naturally turned rude after the first request for my vehicle keys were not handed back. The amount of disgust with these people is enough for me to never recommend this dealership and tell everyone on my car forums and the general public What to expect when dealing with HOP. It's obvious that the xxxxxxx lying and deceitful practices still run rampant. It's truly a shame for anyone who has been taken advantage of. I will never consider or return to this dealership for any business dealings whatsoever.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Michael P., it's upsetting to hear that you did not receive the top-notch service we strive to provide.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

How many different ways can you lose a customer?

Reviewed by Michael Vance from Burbank, CaMay 20, 2020

We came in to get a car for my wife. We ahd an appointment, but had to wait. The guy we had an appointment with was busy, so he passed us off to someone else. He showed us some cars. The one we liked the best had a dent on the fender, even though it was supposed to be new. We test drove it anyway and generally liked it. We were shown into a bungalow by the sales guy and he told us about some of the Costco pricing on the model we liked. He said he had one at a lot at Santa Anita without dents. He left us there supposedly to put us in there system and figure out how much a lease would be. We waited about 20 plus minutes. We were hungry and tired of being disrespected, so we left. Someone called, supposedly a manager. we asked him to text the lease amount. He said something about coming back. He never sent a text. How many different ways are there to lose a customer? I think they found practically every one of them. I recommend you look elsewhere if you want a car.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Michael Vance, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Honda of Pasadena

Our philosophy on operating this business is to do so in a fair and completely honest manner. We realize that purchasing a vehicle can be a very scary process for most people. At Honda of Pasadena we will try and make you as comfortable as possible during that process. We do not use "high pressure" sales tactics found in many big city dealerships. We want you to tell all of your friends and relatives about the wonderful experience you had doing business with us. We will make sure you are extremely happy with our service. We know by focusing on truly satisfied customers we will earn your repeat business.

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