Metro Honda in Montclair including address, phone, dealer reviews, directions, a map, inventory and more

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9399 Autoplex St
Montclair, CA 91763

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Hours Toggle

Sales Department

Sun 9:00am – 9:00pm
Mon 8:30am – 10:00pm
Tue 8:30am – 10:00pm
Wed 8:30am – 10:00pm
Thu 8:30am – 10:00pm
Fri 8:30am – 10:00pm
Sat 8:30am – 10:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:30am – 4:00pm

Reviews of Metro Honda

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

369 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Shameful

Reviewed by Gregory Pelayo from Los Angeles CaApril 14, 2021

Took my Car in for service and they told me i needed a few other things done as well. come to find out they had the wrong make and model on my paperwork so Im now sure they made me get services done that i didnt need. When i called to try and see what i should do they kept sending me to voice mail and never returned any of my 5 voice mails. Its still an unresolved issue because there asking me to come in to take care of there mistake. Horrible experience. Do Not Get Your service Done Here.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Gregory, we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to us at (909) 542-9646 so we can work towards a resolution.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Dishonest dealer

Reviewed by Denise Azcuenaga from EastvaleMarch 02, 2021

I recently took my father's vehicle due to transmission problems on a 2019 Honda pilot. Service did a transmission flush. The car continued and continues to have problems. I took the vehicle once again and service advisor Israel Granados suggested I do another transmission flush which cost over $300 and said the first flush wasn't the correct one. I said I was quoted over the phone $129 which I called in front of him and he still denied it. Remember guys service advisor and sales agents work on commission. I asked to speak to the manager and then Gary Hidalgo came and said he was the director. Which he is not! Tony Maldonado is the Director. Gary was very rude and disrespectful. These guys just want your money so becareful. They work on commission and expect an excellent survey.That's why they bribe you with a free car wash and remind you on the survey for excellent service. They refused to diagnose the vehicle once again when the vehicle is still under warranty. In the past I would bring my vehicles here, but not anymore. I contacted Honda Corporation regarding this problem and the transmission problems with these vehicles. Remember speak up and if nothing is done contact a lemon law lawyer. Always keep records.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Calvin Butler vernors shacl

Reviewed by Calvin Butler from UplandJanuary 02, 2021

I took the two checks in November 2020 we bought a 2020 accord .we traded in a 2018 elantra we paid right at 25,000 for our new car. Metro Honda agreed to pay school first credit union 9500 on the car they took in trade. Metro sold the electra that we traded in two days later. Metro Honda never sent the Ca DMV a release of liability on the care we traded in. On December 17 I received a ticket in the mail from the ca CHP saying me and my wife were responsible for the ticket for the teanted windows because the Ca DMV Still shows us as registered owners of the car. Metro never paid our bank for the car it's been 45 days and they sold the car.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Calvin, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (909) 542-9646 so we can work towards a resolution. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Metro Honda

We have been family owned & operated for over 30 yrs and are very involved in our community. We guarantee our pre-owned vehicles are in better condition than anything else out there due to our rigorous 150 point inspection process. We have the largest Honda Parts Dept in California and 3rd largest in the US. We offer competitive pricing on our vehicles & will ensure the smoothest car-buying transaction that you have ever had! After a vehicle purchase we host a New Owner Seminar Event and we will soon have a state-of-the-art facility to better accommodate our guests. Give us a call and learn how you can join our Metro Honda & Acura Family!

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