Norm Reeves Honda Superstore Irvine in Irvine including address, phone, dealer reviews, directions, a map, inventory and more

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16 Auto Center Dr
Irvine, CA 92618

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Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 10:00am – 5:00pm
Tue 10:00am – 5:00pm
Wed 10:00am – 5:00pm
Thu 10:00am – 5:00pm
Fri 10:00am – 5:00pm
Sat 10:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Norm Reeves Honda Superstore Irvine

Overall Rating:

4.5 (out of 5)

90% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.6 (out of 5)

cashbuyer

Reviewed by frustrated-buyer from Irvine, CAAugust 06, 2021

Joe Dawarpana was my salesman Totally deceptive practices! Avoid NORM REEVES FOREVER I asked Joe to show me the cost of a car online, and asked if there were any additional fees or costs with the price advertised. He said only tax and DMV, so I used their site's online purchase option. I spent $200 on a car inspection and Joe still did not tell me about the additional fees. After I had already sent him my ID, insurance, etc., he said there would be $1118 +$1995 for an alarm I didn't ask for and some kind of paint coating that isn't installed yet. The price went up $3200 AFTER I had the car inspected and agreed to buy it at their list price.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Poor maintenace.

Reviewed by Adrian from Irvine, CAAugust 05, 2021

It is the worst place for maintain your car, poor quality and high price. I do not recommend this shop. They have a bad customer service too and a very bad management.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

BAD EXPERIENCE AT NORM REEVES HONDA IRVINE CA.

Reviewed by FRED from IRVINE CAMarch 26, 2021

I had a negative service dept experience at this NORM REEVES HONDA DEALERSHIP IN IRVINE CA. They would not cover an item I believe to be a warranty issue on a 6 month old accord. After an unpleasant exchange over this issue, an hour later I got barraged from many local dealerships saying that I requested info on buying a new car. I am certain one of their employees put my name on a bogus list to create a nuisance for me.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We apologize that our ethics of upholding the factory warranty guidelines did not align with our diagnosis of outside influence for you. Had your vehicle not been damaged from a foreign object we would have had your vehicle repaired under the manufacturer warranty. We would have been more than willing to reach out to Honda on your behalf if given the opportunity, however your phone calls with numerous employees here that involved you cursing at them negated us the chance to do this for you. If you have any further issues with our dealership, please call our General Manager, Dave Holmerud at 949-830-7600.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Norm Reeves Honda Superstore Irvine

Our family of dealerships have built their reputation on two essential pillars of the customer experience;Super Prices and Super Selection. As our customer you will never have to worry about whether or not you got a great deal. In fact if you can find the same new Honda for less within 5 days Norm Reeves Honda will pay you the difference or buy your car back. But Super Prices would be nothing without Super Selection. Super Selection means a deep inventory of available models trims colors and accessory options to give you true choice in your shopping experience. We look forward to earning your business!

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