Billy Wood Honda

Had an appointment for oil change and tire rotation at 1:00. Arrived at 12:50. At 2:35, I asked if my car would be ready in time for me to pick up my child at 3:00. I was told, "Yes, they are working on it now. " At 2:50, I asked again and I was told "Let me go check". I asked for a loaner to go pick up my child and was told it would take 20 minutes to fill out the paperwork. At 3:08, they brought out my car. Said they were sorry but a technician didn't show up and the other tech had to take a lunch break. So my child had to sit on the sidewalk thinking he had been forgotten, all because someone had to take a lunch break. In 30 yrs of working, I couldn't tell you how many lunch breaks I missed. First time customer and last. I waited 2hours and 20 minutes.

They were very nice and helpful. Transparent about prices for maintenance. Worked quickly and was out of service area pretty quickly.

I just left the dealership. I was told that I needed a repair on some ball joints that would cost $522, and I have only had that car for 5 weeks. That is not fair. I realize that the car is not new and yes cars do break down. This is not fair!!!!