734 West Ave
Rice Lake, WI 54868
Sales: 715-234-8161
Used Cars: 715-234-8161
Sales Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 5:30pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | Closed |
See all dealerships near Rice Lake, WI that carry Chevrolet, GMC
Overall Rating:
4.5 (out of 5)
96% recommend this dealer
439 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Warranty service is terrible!
Warranty service is terrible! 2023 Blazer RS with Bose speakers making crackling/humming noises, Don Johnson said they don't know what's wrong. Another dealer advised us that this is a known problem and there is a fix to it, the noise cancelling module needs to be replaced. We take the car back to Don Johnson and tell them this, they diagnose the car and agree. Don Johnson claims they ordered the part, weeks later they call and say the part is in and we need to make an appointment to bring our car in to get it fixed. We make the appointment to get it fixed, bring the car there and then they tell us that they don't have the part. Service apologizes and offers a loaner vehicle to use as we have a four hour trip that weekend. We go to pick up the loaner and the service manager argues with us saying they will not provide a loaner because our car is still drivable. We tell service manager that we were told that we would get a loaner, after arguing our case she unhappily agreed to give us a loaner. As she is filling out the paperwork for a loaner on a new equinox we informed her that we were driving four hours to Green Bay, she then said she will not let us take this new of a car that far and said we have an older car that they will give us. The out dated equinox they drive around the building wasnt half the vehicle ours was, it was filthy dirty and they own a car wash right on site. We ended up not using their dirty outdated car that they provided. At this point the Service manager is now more irritated and tells me that she is going to expedite the part that supposedly was ordered weeks ago. It's now been over two weeks and we still haven't heard from them. We are still driving around our expensive car that's buzzing, humming, and rattling. The customer service at Don Johnson Rice Lake is terrible, the service tech was really nice however the service manger shoukd be taught something about customer service.
Maximum rating = 5
Joe was fantastic!
Joe was fantastic! After shopping around we bought from Don Johnson specifically because of Joe and the welcoming atmosphere from the whole team.
Dealer Response
Thank you for your trust and kind words! We are humbled when guests choose us specifically because of our people. We're ecstatic that Joe was fantastic and that you felt the welcoming atmosphere from the whole team. Every member strives to make sure your experience is relaxed and positive, from the first step of shopping to the final handshake. We appreciate you choosing Don Johnson and wish you many happy miles! ????
Maximum rating = 5
We have purchased many new vehicles in the past from many
We have purchased many new vehicles in the past from many different dealerships. The recent purchase from Don Jonson was by far the best experience.
Dealer Response
We are so grateful for your review! Hearing that your recent purchase stands out as the best experience among the many new vehicles you've bought is one of the highest compliments we could receive. It tells us our dedication to making the buying process enjoyable is working! The entire Don Johnson team is committed to providing service that makes you feel valued. We are thrilled you chose us and look forward to earning your business again. A huge thank you from every member of the dealership! ????
Maximum rating = 5
Don Johnson Motors is a fifth-generation family business proudly serving Northwest Wisconsin's automotive needs for over 100 years. We want you to love your new vehicle and, just as importantly, your experience with us. That's why every vehicle we sell goes through a rigorous 60+ point inspection process. That's why our sales team is noncommissioned. And that's we offer a 3-day/150-mile Vehicle Exchange Program following your purchase. Please reach out to our sales team for assistance and additional details. We look forward to working with you!
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