Bergstrom GMC Buick of Appleton in Appleton including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1000 S Nicolet Rd
Appleton, WI 54914

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Sales: 920-268-0642

Used Cars: 920-268-0173

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Bergstrom GMC Buick of Appleton

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

68 total reviews

Showing the most recent reviews from and DealerRater.

2.0 (out of 5)

No way

Reviewed by Jo way from Appleton WisconsinFebruary 19, 2021

Crooks. Dishonest. Car leaves with more wrong than when brought in. Different quotes every time. Paul service manager needs customer service skills. Told me service was under warranty so took it from local garage for the covered warranty. .then charged me for it. Brought in for same problem multiple times ...they say it's normal. New tires wore horrible. 80k vehicle a waste

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for the feedback and sorry for the frustrating experience. We want to help but don't have a way of contacting you because it seems like you used a fake identity to leave this review. Please shoot us a message if you truly worked with our location. We have a proud dealership who wants to help. Thanks. (

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Buick Envision

Reviewed by Skipper from Green Bay, WIJuly 11, 2018

Very pleased with the sales staff. Have no reservations about going back. Car prices seemed very competitive. There was a sales drive ending the day that we visited the dealership. We weren’t ready to make the commitment.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.6 (out of 5)


Reviewed by Alan Schmidt from WIOctober 26, 2017

My latest experience with the new GMC service manager was not good. Problem with a vehicle with only 20,000 miles and neither GM nor the dealership willing to correct the issue. Well, the dealership IS willing to do the work, at the retail rate of $650! 'We're in business to make money' was his response. I get that, however, this was a golden opportunity to take care of a regular customer in unique situation. Could have at least offered to do the work at a reduced rate since it should have been a warranty item in the first place. Its all about the $$$$.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 2

Buying Process 2

Quality of Repair 2

Maximum rating = 5

About Bergstrom GMC Buick of Appleton

At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin's #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

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