Bergstrom GMC Buick of Appleton in Appleton including address, phone, dealer reviews, directions, a map, inventory and more

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1000 S Nicolet Rd
Appleton, WI 54914

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Sales: 920-268-0642

Used Cars: 920-268-0173

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Bergstrom GMC Buick of Appleton

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

73 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Bergstrom GMC Appleton

Reviewed by Luke H from Appleton, WIJuly 22, 2022

Good experience with point or sale and process. Xx

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

DO NOT WASTE YOUR MONEY!

Reviewed by Shelby Metke from Fond du Lac, WIJuly 11, 2022

I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them. The dealership then reached out to us via email stating they wanted to better understand the situation. It has now been over 1 week and no on has even responded back. Not surprised by the lack of service based on our entire buying experience.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Never coming back!

Reviewed by Shelby Metke from Fond du Lac, WIJune 29, 2022

If I could give zero stars I would. I bought a 2018 GMC Yukon XL. Less than 5 months of owning it the transmission completely went out. We called them and they said to have it towed to them and if it is apart of the Class Action lawsuit that is currently going on with GM they will replace it. We paid $275 to have it towed there they looked at it for 2 seconds said they would NOT do anything for us. We paid another $275 to have it towed back. When they tow company arrive Bergstrom refused to release it unless we pay them $200. Yes - we purchased a used vehicle. In no way shape or form should the transmission go out in under 5 months. We called around to several transmission shops who told us they replace at least 1 per week in our model vehicle. You would think when you buy a $44,000 vehicle you would get some sort of customer service. Absolutely not. I will never go back and do not recommend purchasing any vehicle through them.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bergstrom GMC Buick of Appleton

At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin's #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

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