GMC, Cadillac and Buick
New Car Dealership in Charleston, WV
Overall Rating
4.8/5
Read dealer reviews
We have a skilled and knowledgeable sales staff with many years of experience ready to assist you with your new or pre-owned car buying needs. We offer the areas best selection of pre-owned and certified vehicles. Moses Downtown is West Virginias #1 Certified Pre-Owned Dealer offering a complete 117 Point Inspection on every vehicle in stock.
And for service for your new GMC, Cadillac or Buick, Moses Cadillac Buick GMC is the place to go in Charleston. Moses Cadillac Buick GMC has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Moses Cadillac Buick GMC Reviews
Overall Rating
4.8/5
264 out of 272 people recommended this dealer
Overall Facilities:
4.8/5
New and Improved Moses
Reviewed by Randy
in Belle, WV
February 24, 2021
Several years ago (around 2012) I had a really bad experience buying from Moses Downtown. Without going into details, I was made promises that were not honored and when I talked to management at the time, they didn't really seem to care because I had already bought and they were moving on to the next customer.
Flash forward a couple years. After swearing off Moses for good, I found a used truck that was the only one in town that fit my needs at the time, so I swallowed my pride and bought from them again. This time wasn't AS bad as the first but still had issues getting what was promised after the sale.
That was it, I was never going to deal with them again. I found a new Cadillac online at an out of state dealer. I wanted to just check out the car in the same model before going out of state so I thought "why not go to Moses and just look at the same car to make sure I like it before I travel to buy one?".
It turned out to be a double blessing that I did. Turns out I did not like the Caddy but after VERY patiently listening to me and being truly interested in being able to help, Dave (Gen Manager) and Tim (Salesman) offered some alternatives that sounded more like what I was looking for.
They showed us several different cars and we finally found a New Buick Envision that we fell in love with and by the end of our visit, we were driving off with the car we really wanted and didn't even know it.
Buying experience was great. Very straight up front with all the numbers and very competitively priced. No hidden fees, no "smoke and mirrors" and no pressure sales. Once we made a deal, Les in Finance got us finished up and was also very friendly and patient. No pressure sales there either which was a very pleasant surprise.
At the end of the day, if you have ever had issues in the past with Moses, please rest assured they have obviously been making great strides in their customer service. Looks to me like there's a new sheriff in town. His name is Dave and he's doing a bang up job!
Excellent Experience
Reviewed by Dede Ferguson
in Huntington, WV
February 24, 2021
My entire experience was excellent from the scheduling to see the car I was interested, to the buying process. Thank you for the ease of the entire process. I love my new SRX!
Moses review
Reviewed by mylinda sayre
in evans wv
December 30, 2017
Great experience buying new Cadillac, salesman (Ryan) took time to answer questions even after the sell. Everyone was very courteous and friendly. So far excellent, hoping long term service is as good.
