Kern Motor Company Inc in Winchester including address, phone, dealer reviews, directions, a map, inventory and more

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2110 Valley Avenue
Winchester, VA 22601

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat Closed

Reviews of Kern Motor Company Inc

Overall Rating:

4.9 (out of 5)

100% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

A Customer Service!

Reviewed by Debbie and Jimmy Clary from Midlothian, VAApril 23, 2021

Rhonda Smith-Carnes is "Customer Service"! A very personable and caring person.....makes you feel like family. (She even sent me birthday wishes months later.) Small gestures as such are important and will keep Rhonda in our minds for future purchases we may make. Kerns Motor even held the hard to find used "Yukon" for us as we drove the 3 hour trip, where other dealers wanted a non-refundable deposit. There was absolutely no sales pressure to purchase, which is pretty rare where I come from. We would highly recommend Rhonda and Kerns Motor (Winchester) to anyone in the market for a new or used vehicle.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Kern Motor Company Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Stress-free buying experience

Reviewed by MikeBrown from Raleigh, NCMarch 15, 2021

I was looking to buy a 2021 Yukon Denali but the supply is very limited. Doing an extended search, I found a red one with the Ultimate package, just like I wanted. I reached out to see about purchasing and Brian Rathman was super helpful with the entire process. Zero pressure/pitches and gave me any and all details I wanted, extra pics, etc. They agreed to buy my minivan at the rate I had secured elsewhere after just a few pics on my end. Instead of me having to make the 8-hour roundtrip, they delivered to me for less than I was expecting to pay. When the vehicle was delivered, it was only about 15 minutes of signing the documents and swapping the plates. Sure beats 4 hours sitting in a dealership!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Kern Motor Company Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

BEST EVER

Reviewed by Daniel from Glen BurnieSeptember 09, 2020

I do not know how to give Kern Motors enough praises for everything they did for me, and I don’t feel that thank you is enough but, THNAK YOU. Especially to my salesperson that I will forever be thankful for, Ronda Smith-Carnes. You are Wonderful!!! I had to file bankruptcy and after my discharge, I was trying to decide if I wanted to keep the vehicle I have or find a new one. I was looking all over in a 300 mile radius for a Chevy Tahoe with the options I was looking for, knowing and expecting to have a VERY high interest rate and HIGH payment. I put in for just about every dealership I could find and had my credit pull over 40 times. I already knew my credit score was shot and was expecting the worse but right before I was about to give up, I tried 1 last time with Kern Motors. At this point, I gave up but submitted an online credit app for a 2016 Chevy Tahoe on Monday 09/07/2020 but they were closed for the holiday and that also gave me a good feeling knowing the company cares about their people to give them Labor day off. Even though they were closed, I received a call from a sale person, Ronda and explained everything to her and she said will work hard for me to get me in the Tahoe. The next morning, I received a call from Ronda and she told me I was APPROVED!!! Not only that but with a lower interest rate and a whole lot lower payment then I was expecting. They even went above that, I’m 2 hours away and one of their parts driver had to come in my town to pick up parts and they got him to stop by and pick me up and drive me there so I didn’t have to worry about trying to figure out a way there. I will forever be grateful for everything they done for me and will make sure I contact them first for any vehicle I buy or my family buys in the future.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Daniel, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new Tahoe! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! The Kern Motor Company Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Kern Motor Company Inc

Kern Motor Company has been a local family-owned and run dealership since 1946. We have and will continue to support our local schools charities and organizations. Whether you are in need a new/used vehicle service or bodywork our award-winning staff will make sure you get the right care at the right place for the right price.

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