Koons of Tysons Chevrolet GMC

I have not been to this location in many years. I was so pleased with the level of service. The gentleman that assisted me was very helpful and explained the process of the repairs for my car. He also helped me with a rental car. I was not feeling well and exhausted but he made the process very easy and he was patient with my many questions.

Atmosphere was pleasant and all of the personnel was kind and professional. Especially my salesman Earl Jones He made the whole process so easy. The other salesmen were very kind also. Koons is the way to go when buying a vehicle.

I purchased a 2024 Toyota Camry from this location. They sold the car with tires that had cut up sidewalls from the previous owner hitting curbs. I didn't realize this until I got the vehicle home. When I contacted them they just said that doesn't affect the integrity of the tire so they weren't willing to replace the two tires that this affected. That's fine but this is not a good place to work with to buy a used vehicle. One of the tires also had a slow leak and they would not replace that either. They have plenty of tires there at their location I'm sure so that wouldn't have cost them hardly anything so I hope they are happy with this review of them. The salesperson I worked with was very nice and I spoke with the sales manager (I think Alex) and he was pretty rude. I was asking questions about the vehicle and he just kept repeating that once you drive it off the lot at yours. I was concerned that if something happened within a day or so of having the vehicle such as something small not working that should be working, will they take care of it? Again the finance guy just kept saying once you take it off the lot, its yours so no we won't. Once the finance guy left the area, the salesperson politely explained to me that it still had a bumper to bumper warranty and I shouldn't worry about it. Again, unless you want a new vehicle I definitely would not deal with this place for any type of used vehicle. Not sure how they treat new vehicle owners after the fact but they definitely don't appreciate used vehicle owners. I can tell you though the sales person was very nice and did what he could to help me out. It's just his hands are tied I guess with certain things. He actually fixed a chip in my windshield that I found when I got home out of his own pocket.