Rick Hendrick Chevrolet Buick GMC in Henrico including address, phone, dealer reviews, directions, a map, inventory and more

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12050 W Broad St
Henrico, VA 23233

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Sales: 877-289-6425

Used Cars: 877-289-6723

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Rick Hendrick Chevrolet Buick GMC

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

155 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer service

Reviewed by Amanda Gorman from North Chesterfield, VaJune 22, 2021

Everyone i spoke with was extremely kind and helpful. I was kept up to date on the repairs on my car so i knew what was going on.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Amanda, we're so glad that we were able to go above and beyond your expectations! Thank you for leaving feedback on your customer service experience!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Dealer Review

Reviewed by GEORGE GENTRY from Chester, VAApril 23, 2021

Good Experience, only issue was with car prep but dealership responded promptly...................

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

George Gentry, we're so glad that we were able to go above and beyond your expectations and resolve the problem for you!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.3 (out of 5)

Incomplete Service

Reviewed by D' V Johnson from TreviliansFebruary 09, 2021

During a vehicle service visit two years ago, I was told my battery was the cause of an issue with the car and needed replacement. I approved the replacement. A week ago, February 2, 2021, my wife had trouble with the car starting and upon closer inspection of the battery, I realized it HAD NOT been replaced during the service in November, 2018 ( original sticker on top of battery, as well as, the production date I learned about stamped along the upper side of the battery indicated this). It was rather disappointing to learn how much energy the service person put in to attempt to lead me to believe that battery was replaced. Even if it had been, it should have been warranted for replacement (also found information indicating this referenced by a numbered sticker on the battery), but I was told that was not even an option. Know your battery, know about service they suggests your vehicle is in need of. I had been using this dealership for a few years and am highly disappointed that there was an attempt to mislead me.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

D' V Johnson, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Teresa Fein at 804-364-4500 and we look forward to hearing from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Rick Hendrick Chevrolet Buick GMC

We are proudly a part of Hendrick Automotive Group who is based in Charlotte, NC and operates 93 dealerships throughout the United States. Rick Hendrick Chevrolet Buick GMC Richmond was the first Hendrick Automotive Group dealership located within the Richmond area. Our goal has always been to provide world-class service and build relationships with the community and customers from all around the area. To get directions visit our contact us page. Our entire team works together to provide you with the ultimate Buick, Chevrolet, GMC shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again. Please take a look around our website to see if we are the right Richmond dealership for you! We have been your hometown Buick, Chevrolet, GMC dealership for more than 50 years! We promise to provide you with outstanding service, value, satisfaction and an unsurpassed inventory of automobiles, whether you’re looking into the towing-ready Acadia or the fuel-efficient Bolt EV. We practice a no-pressure, high integrity approach to sales that make your car buying experience a stress-free process. We’re proud to be in Richmond and are ready to help you drive away in your new car. So take a look at our inventory or shoot us a call to schedule your next service appointment. Along with our amazing selection of new Buick, Chevrolet, GMC, cars, trucks, and SUVs; we also feature a growing and ever-changing collection of used cars. Visit our pre-owned vehicle search page to see our current inventory. If you see something you like, give us a call and we’ll make sure to have it ready for you when you come to the lot!

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