GMC, Subaru and Buick
New Car Dealership in Fredericksburg, VA
Overall Rating
4.7/5
Read dealer reviews
At Ultimate, our goals is to provide you with BEST customer service and BEST Financing options, we provide credit to all credit scenarios, Bad credit, repossession, Bankruptcy, divorce, slow pay or any other credit challenges life might have brought your way. We are here to provide you a new or used vehicle at the lowest interest rate. For New Subaru vehicles visit is on www.driveultimatesubaru.com. Mention you saw this on Cars.com and receive $100 towards your next purchase.
Our certified mechanics know how to keep your new GMC, Subaru or Buick fine tuned and safe. So if you are in Fredericksburg or the surrounding area, check out Ultimate Buick GMC!
Ultimate Buick GMC Reviews
Overall Rating
4.7/5
96 out of 102 people recommended this dealer
Stay away! They will do more damage than good!
Reviewed by Susan
in Woodford, VA
May 02, 2019
This is going to be long. In September my Enclave started acting up on me. I took it into the service department and waited while they hooked it up to the computer. Katina came back after a while and told me that it was the computer. She showed me that the computer was going to cost $835 and the labor would be $125. She informed me that they would take off the $125 that I was paying for the diagnostic if I did get the work done. I declined, as I did not have a thousand dollars. I had actually just put a $250 deposit on tires as I was in desperate need of new tires. As I was leaving, a technician let me know that my tires were bald. He told me, "It's a good thing you found this out before you bought new tires!" Why? I still needed my car! I needed tires and apparently I needed a computer too.
So, my Buick sat for seven months, because life happens, and I just couldn't come up with the money. I had to rent cars to pick my daughter up from college in Pennsylvania and take her back several times. I also missed every one of her performances with the marching band because I didn't have a vehicle to get there. I made seven car payments for a vehicle I couldn't drive.
Then one day, someone told me that I could buy the part on ebay! I had no idea. I was told that the part was only available through the dealership. So I went to Ebay and I bought an ECM. I called Ultimate and asked if they would put it on. They said yes. I asked how much. They told me $125.
I got my Enclave to them and left it with Matt. He also told me that it would be $125 and that it would be done by the time I got off work. When I got off work, I went straight there, only to find out that I had bought the wrong part and they couldn't do anything for me. Katina told me that on the paperwork, Matt said that he had called me. He had not. When she saw that he had not charged me, she said, "He should have charged you!"
So, I asked what the part number was, so I could order the right part. She sent me to the parts department. The gentleman there gave me the part number and wrote $405 next to it and told me they had one in stock. I asked if it was used, and he said it was new. I asked why I was told it was over $800 back in September. He couldn't give me an answer.
I went home and found the part on Amazon, brand new for $151. I ordered it and I received it this past Friday, April 26. I brought it straight to the dealership. Matt told me that it would be done on Monday. On Monday, I got a call from Katina, letting me know that my car was ready. I picked it up after work and took it straight to the place that had held my tires for seven months, ten minutes away. When I left the tire shop, my check engine light came on. Ugh!
Yesterday, I took it to Advance Auto and had them read the codes. One was po315 which meant my crank shaft position system wasn't learned. The other was po420 which had something to do with the catalytic converter.
Today I went back to Ultimate, They read the codes and Katina came back and told me once again that it was going to be well over a thousand dollars to fix it. I told her that I had looked up the codes and the one is obviously because it wasn't set properly when they flashed the new ECM. She told me that this stuff was wrong with my car before I ever brought it in in September. My computer just wasn't reading it. She had the technician tell me the same thing. I left.
I went straight to my mechanic. He spent two hours trying to figure out what they did to my car. He finally found the bolt that they left loose on my fuse box. He tightened it up and the codes were gone. He told me that with that bolt loose, it would have made the wires jiggle and my computer would have broken again. I am leaving in two days to go pick my daughter up from college. What would have happened if this happened on the way to Pennsylvania?
Not only are the people here dishonest and scam artists, they have no regard for the safety of their customers. This is wrong on so ma
I purchased a used Toyota from Ultimate
Reviewed by Mustafa
in Staffor, VA
April 27, 2019
I had purchased a used Toyota Corolla from Ultimate automotive in Fredericksburg VA. they offered me a great value for my trade and upfront price on their vehicle.
Awesome Experience
Reviewed by D Anthony
in Vienna, VA
January 30, 2016
Best experience I've had in my years of car purchases. I've never liked the process until now. Thank you Ultimate Buick GMC. Every aspect of the process has changed my perspective. My sales representative, Layla, the General manager and finance were all awesome. Everyone cared about my experience and walked me through with respect, concern, and integrity. Thank you!
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