Southern Buick GMC Kia Greenbrier in Chesapeake including address, phone, dealer reviews, directions, a map, inventory and more

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1300 S Military Hwy
Chesapeake, VA 23320

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Sales: 757-644-0406

Used Cars: 757-383-8893

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Southern Buick GMC Kia Greenbrier

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

476 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Totally satisfied

Reviewed by Nancy G. from Chesapeake, VAFebruary 19, 2021

I had Baker Alder for my service advisor and he was excellent from beginning to end. He understood what I needed done and it was finished within a reasonable amount of time. This was my first experience in your service department area and I will be back. I hope I am fortunate enough to get Baker Alder again for future work.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

4.8 (out of 5)

New management

Reviewed by Ruth Nixon from Portsmouth, VAJune 29, 2020

Assissted my neighbor with her Buick and a visit to the dealership. The new Service Director was helpful, spoke with knowledgeable technician and I found the service advisor easy to deal with. Good visit all in all.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

1.8 (out of 5)

Forget Saftey

Reviewed by Worst Service Ever from Chesapeake, Va.March 08, 2020

Left car four days to get Drivers door lock and Smart Tailgate repaired. Car was returned with neither repaired. I met with new Service Manager and left written detailed notes about problems before leaving my car. The car was left for four days and returned with no repairs done. I showed the Mechanic the problem with the door and he agreed it was broken. He gave me my car back and said come back another time and we will repair it. I called back new Service Manager was fired and they had no Service Manager, interviewing. A week later I returned with broken door lock. They looked at door again yes it is broken. They were not going to repair door then or even look at Smart Tailgate problem then. When I asked about safety issues about these conditions the New Service Manager explained to me that "I really don't give a D--- about your Wife’s safety or yours, that is your problem." Finally fixed Driver’s door lock. When I asked Mr. Lloyd G.M. about the Smart Tailgate problem he replied, “I guess we are just not going to be able to repair your car.” I still had problems with the Navigation System working properly since I purchased this car. When I asked about problems with Premium Navigation System for months that he promised he would help with his reply was, “there is a website you can go to for that.” Do not expect required documentation for maintenance as required by Kia. It was also very rare to get anyone to return a telephone call.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to our President, Jeff Owens, at (757) 424-6380 when you have a chance. Thank you, and we look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Southern Buick GMC Kia Greenbrier

When you buy a new or used vehicle from Southern Buick GMC Kia-Greenbrier you get a LIFETIME of benefits with our Southern Hospitality Buyers Program. Value-added benefits like LIFETIME Oil & Filter Changes VA State Inspections Loaner Car Program and Much More! Before You Buy Give Southern A TRY!

You can also do most of the buying process online 24/7 at www.drivingsouthern.com

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