Ourisman Chevrolet Buick GMC of Alexandria in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

1800 Old Richmond Hwy
Alexandria, VA 22303

Get Directions
Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ourisman Chevrolet Buick GMC of Alexandria

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

237 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.7 (out of 5)

Worst Repair Experience Ever

Reviewed by Erik LIndstrom from Alexandria, VAJune 08, 2021

I dropped my car off on Saturday at 10am and had self-diagnosed the issue: brakes and rotors. By 2pm, I had not heard back and my calls went unanswered. So, I drove back to the dealership, only to be told they hadn't had a chance to look at the car yet. Will you call me back before the end of the day to let me know what the issue is? Yes, sure, they said. And no phone call. Closed at 4pm. Sunday closed all day. On Monday, I called them from 8am to 2pm, without ANY answer or callback. I had to drive to the dealership a SECOND time by 3pm on Monday--at which point I am told, Oh, we tried to call you but couldnt reach you. Oh, okay. So, now the car won't be ready until Tuesday. I ask the lady, will you call me Tuesday to let me know when the car is ready? Sure, she says, and I gave her THREE different numbers to get a hold of me and she said she would call all three. Tuesday rolls around, and I end up calling the dealership a DOZEN times and no answer, no call backs, even after voicemails and emails! I take the Uber over on Tuesday afternoon and am told they fixed the brakes, 700 bucks please. No apologies, no explanations for why they never called me back or returned my dozen phone calls. And to top it all off, it took them 25 minutes to LOCATE my effin car! Couldn't find it in the lot! I had to find it for them! WORST EXPERIENCE EVER. WILL NEVER USE THESE CLOWNS AGAIN.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for providing this feedback. We are sorry to hear about your experience and assure you we do not find this acceptable. We understand we have already spoken with you, but should you need additional assistance please don't hesitate to reach out.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Maintenence

Reviewed by Shepard, Cristina from Alexandria, VaDecember 30, 2020

I took my car for scheduled maintenance. Great service as usual.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for leaving a review. We hope to see you in the future!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

3.7 (out of 5)

Barbara B

Reviewed by Barbara Burton from Alexandria, VADecember 23, 2020

Took my vehicle in for an oil change and tire rotation. Service representative never called to tell me the vehicle was done; I had to call the dealership twice.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for leaving a review. We apologize for the lack of communication and do hope you will give us another try in the future.

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Ourisman Chevrolet Buick GMC of Alexandria

At Ourisman Chevrolet Buick & GMC you will find all the information you need to decide which vehicle is right for you. That?s why in addition to our incredible selection of new vehicle models and high-quality used vehicles we also offer a wide variety of tools like those offered by trusted resources TrueCar and PureCars.com to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top