Key Chevrolet Buick GMC Cadillac of Burlington in South Burlington including address, phone, dealer reviews, directions, a map, inventory and more

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1675 Shelburne Road
South Burlington, VT 05403

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Sales: 802-881-0922

Used Cars: 802-881-0850

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Key Chevrolet Buick GMC Cadillac of Burlington

Overall Rating:

1.5 (out of 5)

33% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.3 (out of 5)

Zero Communication Between Departments

Reviewed by AJ from MAJanuary 16, 2021

My experience with this dealership started great with friendly interactions and support when purchasing my new vehicle. It came afterwards that I started experiencing lack of communication and failure to keep me updated when delivering my new purchased vehicle. I've called the dealership a hand full of times leaving messages and still no response back. I am extremely disappointed with the lack of communication and lack of reassurance that my vehicle would be delivered to me within the period of time they told me. I had a conversation with the lead financial employee named Robert, who told me "I can not imagine this car not being delivered in the the next 24-48 hours". Now at the 48 hour point of when they told me I would receive my new car I've realized I probably won't be getting my car today or hear from their staff. Unfortunately, I won't be coming back in later dates to purchase another car or recommend to anyone because I don't want them to have to deal with the unprofessional lack of communication.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Lackluster, No follow up

Reviewed by Steve from JerichoAugust 05, 2020

1st time experience (and last) at this dealership. It was horrible! Greeted by Sales manager and assigned a sales rep. I explained what I was looking for and the options I wanted with possible colors. The "on lot" options were not what I wanted. Sales rep was going to search of the area and provide a sales price for a different/alternative SUV on the lot. A week later...I never received a follow up, no additional info, no search results and no price on the alternative SUV on the lot. A big zero for this dealership. I'll take my business elsewhere. I suggest others do to.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Steve, Thank you for your feedback. I apologize that your sales representative did not get back to you! We would be happy to work with you further and find you the vehicle of your needs. Please give me a call 802-651-0209, Ben Cram Customer Experience Manager.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

SEEK ALTERNATE DEALERSHIP

Reviewed by BFitz from Windham NHMarch 06, 2020

f I could give this certified Chevrolet dealership 0 zero stars I would. I had my vehicle serviced at this dealership and they missed protocol. In doing so it ruined the engine. They refuse to fix the error. I contacted General Motors and they stated "we cannot force the dealerships to do work because they are independently owned." What does certified mean? According to General Motors they stand behind their certification "depending on the circumstance." Two months later and I am left to consult the Attorney General. On the flip side of the coin, my wife had a tremendous experience at Quirk Chevrolet in Manchester, NH. I STRONGLY URGE YOU TO SEEK ALTERNATIVE DEALERSHIP FOR YOUR NEEDS.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Brett, we would like to resolve this issue can you please contact our service manager Eric Smith. 802-651-0256!

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Key Chevrolet Buick GMC Cadillac of Burlington

Key Chevrolet Buick GMC Cadillac of Burlington is proud to be Burlington's best bet for GM vehicles. Whether you're looking for a new or used vehicle we have fuel friendly commuter cars reliable SUVs for family vacations new trucks to help with the yard work and that perfect addition to your commercial fleet.

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