Provo GMC Cadillac

I purchased a vehicle from Provo GMC and have driven it less than 2,000 miles. In that short time, it’s already been in the shop three times and now it needs a completely new engine. Before the engine failure, I even tried to sell it back to Provo GMC at a financial loss, hoping to cut my losses early, but they wouldn't even consider it. It’s clear to me now that there were underlying issues from the beginning. I’m incredibly disappointed by how this situation has been handled and by the lack of accountability from the dealership. I expected better both in terms of product quality and customer care.

They put the steal in stealership. Avoid this dealership at all costs. I recently purchased a used truck from this dealership that I had to top off the coolant, window wash, and motor oil which the oil was 1 quart low. Add to that, they didn't bother to repair an obvious defect with the tubing that connects the windshield wipers to the window washing pump. The tubing was taped together with athletic tape. This truck had sat on their lot for nearly 3 months and they didn't know about it? I have a hard time believing they didn't know about it and didn't bother to fix it. I also believe they didn't bother running any history on the vehicle to make sure it had any of the TSB's performed on the truck either. The GM eight speed transmissions are known to have an issue with the factory fluid used at the time of manufacture and servicing up until 2019. I am stuck with needing to replace the transmission fluid and filter due to the dreaded GM 8 speed transmission shudder. This issue is intermittent and wasn't noticed during my test drive of the vehicle. In closing, do not, I repeat DO NOT purchase a used vehicle from this outfit.

If you're looking for regrets, buy from these fraudsters. Things are not as they appear, cunning group. Leeches. They like to play clueless while using sleight of hand. Good luck, you'll need it.