Grubbs GMC of Wichita Falls

Good communication. Like their car for sale. . Too far away to trade. I’m still thinking.

Buying a truck was quick and easy, with a decent deal. I gave 3 stars because it's been over 2 months and I still have no license plates.

Disappointed and Dismissed at Grubbs Auto – Wichita Falls My husband and I recently visited Grubbs Auto in Wichita Falls after being referred by another dealership specifically to a salesman named Tom and the manager, Tim B. Unfortunately, our experience was extremely disappointing from the moment we arrived. We wandered the lot for about 10–15 minutes with no greeting or offer of help. When we finally went inside, several employees walked past us without acknowledging us. Eventually, Tom approached and confirmed he was the person we were referred to. He was aware of our financial constraints — namely, that I’m upside down on my current loan by about $8,000 — and that we were hoping to take advantage of current rebates and promotions on a new Jeep. It became immediately clear that Tom had little to no knowledge of Jeeps. After a failed search for vehicles in our price range, we were approached by the manager, Tim, who told us he had already informed the referring dealership that he couldn’t help us because he was short-staffed and too busy. This made us feel like our presence was a burden rather than a potential sale. Tom then brought out a top-of-the-line Jeep Rubicon — a vehicle well beyond our stated budget. When I questioned this, he admitted he didn’t know it was a high-end model and that he was just doing what Tim told him. This lack of attention to detail and customer needs was frustrating. When I asked whether they were just trying to get rid of us, Tom became visibly irritated and short with me. Shortly after, Tim blamed Tom for the mix-up and attempted to help us find a better option — unsuccessfully. At one point, a third manager approached and began venting to us about his staffing issues and how hard it is to find people willing to work — something that felt unprofessional and irrelevant to our visit. Ultimately, we were told they would follow up the next day. It’s now been two days, and we haven’t heard a word. Overall, we left feeling like an inconvenience rather than valued customers. Grubbs Auto failed us on communication, professionalism, and basic customer service. I hope others have a better experience, but based on ours, I cannot recommend this dealership.