Cavender Buick GMC West in San Antonio including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

7400 W Loop 1604 N
San Antonio, TX 78254

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Sales: 210-640-1447

Used Cars: 210-640-1409

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Cavender Buick GMC West

Overall Rating:

4.3 (out of 5)

80% recommend this dealer

46 total reviews

Showing the most recent reviews from and DealerRater.

2.0 (out of 5)

Be careful

Reviewed by Chris from Spring Branch, Texas September 11, 2021

Be prepared for an old school, pressured sales experience. Even got the cliche “what will it take to have you drive the car home today” statement from one of the managers. We won’t be back

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We appreciate you taking time to let us know about your experience, Chris. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Joey Rodriguez Sales Director 210-819-4444

Overall Facilities N/A

Customer Service N/A

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible customer service

Reviewed by Garibay, Jacqueline from San Antonio,TexasJune 08, 2021

Horrible service, they lied when they told me they had fixed my car when it was under warranty once warranty ran out my car started to act up again I take it back and they tell me I have to pay almost a grand to fix it and that it?s not under warranty and I tell them you just fixed the same issue not so long ago and they come out oh no ma?am we fixed something else I told them why did they lie and told me they had fixed the problem when they did not he has an excuse and says well that rep doesn?t work here so we can?t go by what they did to your car ugh just horrible just trying to take advantage that I?m a female and they think I don?t know nothing they get 0 for customer service .

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

In and out even when GM drags their feet

Reviewed by Acosta, Richard from San Antonio, TexasJune 07, 2021

Buying a car is never really the hard part when it comes to a dealership other than their being NO inventory, but it's the service dept that makes me pick where I buy because they are the ones you're going to deal with over and over while the sales guy is long gone. Even though pretty much the whole service team is gone, there is one remaining and he is what keeps me going back and buying repeatedly at Cavender GMC West. His name is Joseph Garza. If the dealership makes the mistake to let him go, all my business and referrals will go too.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Richard, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Joseph does for Cavender Buick GMC West and our customers. Hope to see you again soon! Sincerely, Donny Penn Service Director 210-819-4444

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Cavender Buick GMC West

The Cavender Family has been selling and servicing automobiles and trucks in San Antonio and South Texas for over 80 years. James M. Cavender Jr. started Cavender Oldsmobile in 1939. Over the next 30 years Cavender Oldsmobile would become one of the top Olds dealerships in the country based on sales and customer satisfaction. With the help of his twin sons Jimmy and Billy James Cavender would acquire a Cadillac dealership in 1979 and a Toyota dealership in 1985. By the mid 1980's the third generation of Cavender boys would enter the automobile business. Today the Cavender name is associated with 10 separate dealerships

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