1500 Us Highway 259 N
Kilgore, TX 75662

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Gabriel/Jordan Buick GMC

Overall Rating:

4.2 (out of 5)

97% recommend this dealer

280 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I rarely comment positively or negatively about

Reviewed by pdt160April 18, 2024

I rarely comment positively or negatively about companies. However, today I had the unique opportunity to meet truly competent professionals at Gabriel/Jordan Buick GMC in Kilgore, Texas. Yesterday, I brought my vehicle to the Gabriel/Jordan Buick GMC Service Department to have some minor damage looked at and to request a quote. I met with Chris (the service director) and Adam (the service advisor). Adam was attentive and listened carefully to my concerns. He then offered me several options and was genuinely helpful throughout our conversation. Even when I was struggling to use the Keurig in the waiting area, Debbie (the office administrator) kindly came to my aid without any hint of annoyance or frustration. Today, I returned to the service center to have my vehicle repaired. I was greeted like a longtime customer and was impressed by the professionalism, authenticity, and patience of the staff. Unfortunately, I encountered an issue with my company's credit card that could have been very stressful. However, Essie, Debbie, and Paula worked together to resolve the issue on my behalf, and I was grateful for their advocacy and assistance. They went above and beyond, even though they had no prior relationship with this company. Thanks to their teamwork, I felt like more than just a customer - I felt like a valued client. In a world where it can often feel like everything is going wrong, I wanted to share my positive experience with Gabriel/Jordan Buick GMC . The team there made me feel like family and their positive culture and exemplary service was truly remarkable. As a first-time service customer, I couldn't be more impressed with the level of care and attention they provided.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst dealer in Texas, sold a vehicle out from underneath

Reviewed by tlbh1123January 31, 2024

Worst dealer in Texas, sold a vehicle out from underneath me, I was literally pulling up in the parking lot with the cashier check and sold in out from underneath me… FO NOT TRUDT THEM

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Repair

Reviewed by Kevin Mckinney from Kilgore, TexasJanuary 28, 2024

Took truck in to have it fixed. Have to order part may take a month to get it.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Kevin, we truly appreciate your honest feedback. If you'd be willing to provide more feedback, please reach out to us at (903) 984-3082 so we can assist you further.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Gabriel/Jordan Buick GMC

Gabriel/Jordan Buick GMC is dedicated to bringing quality New and Pre-Owned Vehicles to consumers across the United States. Our goal is to make your buying experience seamless. Our vehicles are inspected by ASE and GM Certified Technicians before they are offered to the market for sale. Our pricing is market-driven. Our financing options are flexible and easy. And our Sales Consultants provide you with the information you need to make an educated buying decision. We are transparent and responsive. We are located in Kilgore Texas and we will deliver to anywhere in the United States.

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