West Point Buick GMC in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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16835 Katy Fwy
Houston, TX 77094

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Sales: 832-529-3571

Used Cars: 832-500-3818

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 1:00pm

Reviews of West Point Buick GMC

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

283 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

New vehicle purchase

Reviewed by Johnny Pittman from Houston, TexasJune 10, 2021

Overall great experience. Mike the salesman was awesome as well as the rest of the staff. I highly recommend anyone looking for a new vehicle to go Mike at West Point Buick GMC.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your kind words, Johnny! We're proud to hear about the great work our team put in to get you back on the road in a wonderful new vehicle. If you need anything in the future, please give us a shout!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.7 (out of 5)

Good experience just took way longer than expected

Reviewed by Cory Strouth from Spring, TXJune 07, 2021

Would've been nice if it took 1-2 hours, not 5 . Their website says at the bottom that it's about a 1 hour process but too well over 5 hours. Everything besides the time went smooth and well though. Nice and respectful employees. I'd buy from them again, especially bc they have great prices on trade in and their own sales prices.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for your feedback, Cory! We greatly appreciate your patience during the buying process, we always do everything in our power to get you rolling in an hour - but unfortunately there are times where we fall short of that goal. We are pleased to hear that you had a great experience despite this, and we look forward to seeing you again next time. Please let us know if there is anything else we can do for you in the meantime!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Good experience.

Reviewed by HondaConvert from Houston texasJune 05, 2021

Robert was our salesperson and he was honest and straight forward. I asked him a question I knew the answer to, if answered truthfully could cost him the sale, and Robert was completely honest. Took a while to get through the process but that’s pretty normal.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for the 5-star review! We're glad to hear that you had such a great shopping experience with us. If you need anything more from us down the road, please don't hesitate to get in touch!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About West Point Buick GMC

At West Point Buick GMC we're committed to our customers and we're devoted to customer satisfaction. Our customers have come to expect and rely on us for their entire auto needs. At West Point Buick GMC our goal is to meet those needs by offering the most modern and convenient access to information about our services. Browse our inventory of new and used Buick GMC vehicles make an appointment with our service department request financing or look for a quick quote online

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