Greg Lair GMC

Greg Lair go my vehicle fixed and it runs great! Terry kept me updated on my issues with my vehicle and how long it would take to repair it.

My service was done and repair completed on time and got me back on the road. My truck needed oil change and tire pressure sensor replaced.

This was the worst experience I received from a dealership. After showing up we had informed out salesman Randy that we didn’t want to run credit unless the trade quote and numbers on the new vehicle made sense. After giving the keys and stating that another dealership had quoted us 43K for our trade in he came back and said are vehicle was worth a lot more which we thought was great then he provided us numbers of the quoted trade and payment of new vehicle which looked great. At this point we agreed to go forth with the credit application. Then after a few minutes he stated to us he made a mistake on our trade first he tried to blame me for sending in the wrong vin number to which I informed him I never sent my vin number to anyone then he proceeded to show us a text of a GMC truck to which said isn’t that you. I was no considering we gave you keys to a Ford plus you pointed out the window earlier and said is that your Ford truck there. Then he immediately says oh we quoted you on an F250 not an F150. Then turns around hands us are keys and says oh the deal didn’t go through. Never asked if we wanted to put money down or anything. Bottom after realizing they had made a huge mistake and not wanting to honor there deal on paper or even attempt to salvage a deal we were brushed off. Me and my wife ran our credit on there lies and mistakes. No value in customer service at all. This proves to me that Brown GMC is the way to go now I can see why Brown is rated as better dealership because they value there customers. Take from save yourself the hassle go to Brown GMC.