4300 S Georgia St
Amarillo, TX 79110

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Sales: 806-553-4695

Used Cars: 806-576-4759

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Brown Automotive Group

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

63 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Cars that I have purchased from brown have been total

Reviewed by Alyssa M.March 28, 2024

Cars that I have purchased from brown have been total loses on my end, the first car I had bought had transmission issues a little less than a year and lost $8,000. I went back to check out a car on the brown GMC side and found one in my price range was perfect they were really pushed me getting it right away, although I bought it, 2 weeks later spark plugs, and ignition coils were out, and I had to pay $326 out of my pocket while they did not want to award my bumper-to-bumper warranty. A week later from those issues my battery completely dies, and I was wanting to talk to someone higher up as director of sales or Genral manager and I left a message with my concern and issues I've had with my car and their company, and I haven't heard anything back. This has led me to leave a review of how bad customer service is here and would not recommend anyone purchasing vehicle from brown.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We are sorry to hear that we failed to meet your expectations. Our general manager, Nick Alfiere, will be reaching out shortly to discuss your experience.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Bill was so great he help us every step of the way and

Reviewed by cholomklassenMarch 13, 2024

Bill was so great he help us every step of the way and helped us find exactly what we were looking for Tom Hager From finance was also awesome very fast very friendly explained everything in a way we understood awesome guy

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It was, awesome there was some deals that came up with

Reviewed by luis.rodarteJanuary 25, 2024

It was, awesome there was some deals that came up with the trade in but they were upfront with me all the way through the process, also they accepted the program code which helped out with the price tremendously !

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Brown Automotive Group

As Amarillo's oldest family owned and operated dealership we have come to be known as "The Smaller Profit Dealer". Today we continue that tradition offering rock bottom prices all while serving our customers with superior service after the sale!

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  • No cost, no-hassle negotiation
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