Taylor Automotive

This has got to be the worst dealership I have ever seen. The morons don't know how to do a tire alignment correctly. Put my family in danger. Got them to do a tire alignment on a brand new Ram 1500 because it needed a repair back in April of this year 6 months later my tires are bald with metal hanging out the tires with only 13000 miles on the truck. Went back to the dealership and asked to see proof of the alignment, they would not provide any and said alignments don't last forever. I told them I know alignments don't last forever, was not getting anywhere with them. Took it to a reputable tire and alignment shop and they told me that the alignment was so bad that they told me this wasn't from hitting a pot hole or even running over something. My drivers side tire was at -0.40 and My passenger side tire was -0.50 way beyond what is normal out of alignment. Both my front tires were bald four inches across on the inside were my wife and I could not see it , that is why we didn't call them out sooner. The only reason it was discovered was because a member at our church saw it because our tires were turned out instead of straight. This place has really went down hill. If you are reading this look else where to get your vehicle worked on. If I could give a zero on this review I would.

I started 2+ weeks ago by going through what I wanted to buy with a salesman. 2+ weeks later, no "meaningful" response. Meaning after a week with no return call I finally got a "I've been sick but now I'll get on it" call. Another 8 days, no call. So I called the sales. Not in but would be given a message to call me. Guess what. No Call. Sorry, I bought my last Longhorn from Taylor but apparently I just got lucky that time.

Service department is truly the best . Everybody in service and sales are professional knowledgeable and courteous .