Chaparral Buick GMC in Johnson City including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

3514 Bristol Hwy
Johnson City, TN 37601

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Chaparral Buick GMC

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.4 (out of 5)

16 out of 26 people said they would recommend this dealer

5 (out of 5)

Customer care

Reviewed by White Tonya in Piney FlatsDecember 07, 2020

Quentin Cloud listened to my needs in the type of truck I needed and to my budget needs. He worked with me to obtain them both! Thank you for a truck I can now rely on! I also can enjoy driving knowing my budget was met! Thank you for helping me load in the rain! Thank you so much Quentin!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Mislead potential buyer

Reviewed by "Cussed out customer " in BristolFebruary 25, 2020

Emailed them about a truck I was interested in and asked if anything was wrong. The answer I hit was it was a sound good truck Went in to dealership to look at and possibly buy the truck. Nobody seemed to want to help but when someone finally did I enquirer about truck. I was then informed that the odometer didn't work not the speedometer and the truck probably had 100k more on it than what they had posted in advertisement. I asked To speak to salesperson that had emailed me about the "sound" truck and asked why he didn't inform me about milage etc. he got irate and asked me to leave I asked to speak to manager and he stayed "you don't want to speak to him that he wouldn't be as nice as me". Then another salesperson interrupted and forced me outside and asked me to leave property cussing me up and down and then threatening me. All I wanted was answers and I was told truck wasn't for sale and treated like dirt. I've never been cussed out by salesman before line that and repeatedly asked to leave and not come back. Should have read reviews first cause it looks like others have had a similarly experience and asked to leave when asking why they were misled. I would not recommend to anyone going there with the way I was treated and by how quick the salesmen seem to get offended and start cussing out and wanting to kick potential buyers off their lot. I know I'm just one person but my money will never be spent there

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Best Dealer in the area

Reviewed by Connie D. Maden in GrayOctober 12, 2017

I love this dealership, have bought 4 cars from them and wouldn't think of trading anywhere else. They all know you by your 1st name and I know most of them by their 1st name. The service department is the best all around. I am treated like family and I feel like family there.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Chaparral Buick GMC

We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for.We know your time is valuable. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top