Duncan Family Automotive Group in Harriman including address, phone, dealer reviews, directions, a map, inventory and more

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269 S Roane St
Harriman, TN 37748

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Sales: 865-270-6486

Used Cars: 865-270-6489

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Duncan Family Automotive Group

Overall Rating:

5 (out of 5)

100% recommend this dealer

2 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great buying experience, unlike any other!

Reviewed by Glenn Simpson from Leicester, NCApril 18, 2020

I have been looking for a late model, low mileage, and affordable Cadillac SRX. After many online searches, I found a car on Duncan Family Automotive's Website...a beautiful 1 owner with a clean Carfax, 2012 SRX. The dealer, however, was 150 miles from my home. When I spoke to salesman Wendall, I expressed a need to work out a "deal" before traveling that distance. Together with Sales manager Mark and Wendall we were able to make a deal trading my car for the Cadillac. Because of the distance from my home, they offered to deliver the SRX and pick up my trade at a central location of my choice, free of charge. This was the first time I had ever purchased a car online sight unseen. I was a little apprehensive at first but found it to be the most stress-free car buying experience I have ever had. I thank Wendall, Mark, and Mike, who delivered the car, for their positive and friendly 'can-do' attitude. My wife and I love the car. Thank you, Duncan Family Automotive.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Out of state 2011 Cadillac CT’S. Repair

Reviewed by William Hunter from Black Creek gaOctober 10, 2019

Had Car towed to dealership at 4:45pm on Friday. Talked to service manager said they would try to get to it Monday. Was called Saturday around 11am. Cadillac was ready. Came to pick up car. Service rep came out and explained what they found and what to look for if happens again. Your service department was outstanding and professional. Thanks again

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

William, thank you for taking the time to write us such a nice review! If you ever need anything please let us know. Thanks!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Duncan Family Automotive Group

Why should you buy from Duncan Family Automotive Group? Our unmatched service and diverse Chevrolet Buick GMC Cadillac inventory have set us apart as the preferred dealer in Harriman. Visit us today to discover why we have the best reputation in the Harriman area.
Our skilled management team will ensure you have a phenomenal experience at Duncan Family Automotive Group. Please reach out to any of us if we can help you in any way!

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