Duncan Family Automotive Group

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Overview
Dealer Reviews

Chevrolet, GMC and Cadillac New Car Dealership in Harriman, TN

Overall Rating

5/5

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WHY CHOOSE DUNCAN FAMILY AUTOMOTIVE GROUP?
Why should you buy from Duncan Family Automotive Group? Our unmatched service and diverse Chevrolet, Buick, GMC, Cadillac inventory have set us apart as the preferred dealer in Harriman. Visit us today to discover why we have the best reputation in the Harriman area.
OUR STAFF
Management
Our skilled management team will ensure you have a phenomenal experience at Duncan Family Automotive Group. Please reach out to any of us if we can help you in any way!

Duncan Family Automotive Group also has a service department if you need ongoing support with your new Chevrolet or GMC, Duncan Family Automotive Group has Chevrolet-trained mechanics and uses the highest quality parts. If you are in Harriman, Duncan Family Automotive Group should be your dealership!

Duncan Family Automotive Group Reviews

Overall Rating

5/5

2 out of 2 people recommended this dealer

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Great buying experience, unlike any other!

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Glenn Simpson
in Leicester, NC
April 18, 2020

I have been looking for a late model, low mileage, and affordable Cadillac SRX. After many online searches, I found a car on Duncan Family Automotive's Website...a beautiful 1 owner with a clean Carfax, 2012 SRX. The dealer, however, was 150 miles from my home. When I spoke to salesman Wendall, I expressed a need to work out a "deal" before traveling that distance. Together with Sales manager Mark and Wendall we were able to make a deal trading my car for the Cadillac. Because of the distance from my home, they offered to deliver the SRX and pick up my trade at a central location of my choice, free of charge. This was the first time I had ever purchased a car online sight unseen. I was a little apprehensive at first but found it to be the most stress-free car buying experience I have ever had. I thank Wendall, Mark, and Mike, who delivered the car, for their positive and friendly 'can-do' attitude. My wife and I love the car. Thank you, Duncan Family Automotive.

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Out of state 2011 Cadillac CT’S. Repair

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by William Hunter
in Black Creek ga
October 10, 2019

Had Car towed to dealership at 4:45pm on Friday. Talked to service manager said they would try to get to it Monday. Was called Saturday around 11am. Cadillac was ready. Came to pick up car. Service rep came out and explained what they found and what to look for if happens again. Your service department was outstanding and professional. Thanks again

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Dealership Contact Information

Duncan Family Automotive Group 269 S Roane St
Harriman, TN 37748

Sales: 865-270-6486
Used Cars: 865-270-6489

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	8:00am	8:00am	8:00am	8:00am	8:00am	9:00am
Close	Closed	6:00pm	6:00pm	6:00pm	6:00pm	6:00pm	3:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	Closed	5:00pm	5:00pm	5:00pm	5:00pm	5:00pm	1:00pm

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