Darrell Waltrip Buick GMC in Franklin including address, phone, dealer reviews, directions, a map, inventory and more

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1440 Murfreesboro Rd
Franklin, TN 37067

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Sales: 877-244-3962

Used Cars: 877-247-5929

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Darrell Waltrip Buick GMC

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

69 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience

Reviewed by Rachel Coleman from NashvilleAugust 27, 2021

We worked with Ryan Leboeuf on the purchase of a used Camry for our daughter. Ryan and the dealership exceeded our expectations. When we first reached out, someone else had already put a deposit down on the car we selected. We had multiple people helping us try to find something similar. When the other buyers released the Camry in favor of another car, we ended up buying it. It's a solid starter car for our daughter, and we were really pleased with the professionalism and customer service in the pre-owned area. We would recommend it to others.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Rachel, thank you for taking the time to leave a review for us at Darrell Waltrip Buick GMC. We're happy we could meet your expectations!

Overall Facilities 4

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

Don’t buy here

Reviewed by BOB from Franklin TNMarch 01, 2021

Sales does not care about customers just revenue long story short had lemon truck in service once a month for a year decided to sell and get new one figured sales would want to make me happy being 3rd truck in 6 years but not just wanted to haggle with me and make as much as possible so I went else where told them story and they made a deal first time no back and forth they lost my business forever DO NOT RECOMMEND STAY AWAY

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Bob, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. As you already know, we do not build the vehicles, we sell them and always forward any potential issues to the manufacturer who decides if it needs to intervene or not. We are like our customers, we do not like to haggle either that's why our vehicles are always priced aggressively and according to the market. We are sorry you feel this way but unfortunately the current state of inventory nationwide dictates the market. We hope that you'll enjoy your new GMC for many years to come. Thank you!

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Liam Watterud

Reviewed by KERRY BOESCHENSTEIN from Spring Hill, TennesseeNovember 18, 2020

Friendly, knowledgeable staff, absolutely awesome dealership. Liam Watterud was extremely patient and kind. His expertise is very welcomed, I highly recommend him, and the dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Kerry, thanks for your praise and kind comments about our team. Liam is awesome and very genuine. He loves to make his customers happy. Thank you for your business and your review. W We are looking forward to seeing you again soon.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Darrell Waltrip Buick GMC

Part of the Darrell Waltrip and Hendrick Automotive family located at I 65 in Franklin Tennessee. Access to over 6000 used cars and soon to be one of the largest Buick GMC inventories in the Nashville area. Brand New state of the art facility with a full service and parts department.

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