919 Nashville Hwy
Columbia, TN 38401

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Sales: 931-388-5843

Used Cars: 931-388-5843

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Parks Motor Sales Inc

Overall Rating:

3.7 (out of 5)

86% recommend this dealer

56 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I bought an Acadia from this dealership December 2022.

Reviewed by doozer1345February 02, 2024

I bought an Acadia from this dealership December 2022. Curtis was the salesperson who was nice and seemed to have my best interest. He said if anything were wrong with the vehicle before 30 days, bring the vehicle back, and they wouldn't charge me for whatever the issue was. About two weeks after buying the vehicle, when I turned the wheel, there was a bad grinding noise. I took it back to Parks and explained the situation. They took it to their service center, and shortly after someone came out and said the axel needed to be replaced and it would cost me $600. I explained what Curtis said and explained I'd only had the car for two weeks. He said he would speak to the manager. He came back and said they would give me a break and only charge $200. I explained what Curtis said again, and he went to speak with manager again. He came back and said it would take a long time to fix the issue, they couldn't offer a rental, but it wouldn't be a charge for me. I accepted and they fixed it. Six months into owning the vehicle, it started jerking and shaking when on the interstate. I didn't feel good about taking it to Parks again and took it to another local mechanic. They said the vehicle had never gotten a tune up (it was at 90-100,000 miles), but the issue was there was a huge hole in the exhaust pipe and it also needed an update from a GMC dealer since they're the only ones with the tool. The mechanic said he didn't think in the amount of time I had the vehicle that it just appeared, and I needed to limit driving the vehicle (this is my only vehicle). I called Parks and was told I could bring the vehicle in by appointment in a week. I came to the dealership immediately and was irate. They immediately put me in a rental car and took my vehicle to the service center. I was called two days later and told there was a huge hole in the exhaust and the motor mount was broken. I asked how I could have done that kind of damage/wear on the car in six months, and they said at times their service people will miss some things or not inspect the vehicles that come in well. I was told the service person who "inspected" my vehicle no longer worked for the company. I was also told I was to pay $1200 for the repairs. When I picked up the vehicle, I asked the service person who checked me out how I could have done that much wear/damage, and he said no way I could have. I asked why I was having to pay for the repairs, then, and was told the warranty doesn't cover these specific issues. I spoke with Curtis while waiting, and he echoed what the service person told me saying the salesmen trust their service department to inspect the vehicles when they come in, but unfortunately this happens, though, the one who "inspected" my car no longer works for the company. A little over a year owning the vehicle, the issue of shaking and jerking hasn't stopped and have now found from a reputable mechanic that the issue is the torque converter and I am now having to pay $2000 to get the issue finally resolved. I cannot stress enough how draining both monetarily and mentally my experience has been with this specific dealership. I would highly recommend bypassing this business, they may be nice, but they are not trustworthy at all. I won't be contacting Parks as I'm sure that will be their response here, so please save your energy. Unless it's to refund the $1200 in addition to fixing the torque converter as well at not cost, I'm not interested.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Bent over backwards to help me find th EXACT vehicle I

Reviewed by MatthewSeptember 17, 2023

Bent over backwards to help me find th EXACT vehicle I needed, and made sure the trade-in worked as well.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Rough Start, Smooth Finish

Reviewed by Ray Sullivan from Nunnelly, TNApril 05, 2023

During the build of my new truck, there were some frustrating moments. I had some difficulty getting my salesman to return my calls, and was handed off to three different salesmen during the 6 months process. Finally, I was fortunate enough to meet Michael Keiser and Andy Rose. These are the guys you need to talk to if you're buying a new vehicle! Both always called me back, never dodged my questions, and were completely honest with me. They are the kinds of men who value their customers. Go see them if you want to be taken care of. I love my new GMC Sierra 3500 HD Pro!!!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Wonderful feedback.. Thank you so much, Ray! We are glad you love your truck!! - Michael Parks

Overall Facilities 5

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

About Parks Motor Sales Inc

Parks Motor Sales is a family owned and operated dealership for over 50 years in Maury County. We sell New Buick and GMC's as well as a variety of Pre-Owned Vehicles. Also at Parks Motor Sales we provide a full Service Department Parts Department as well as Body Shop. We invite you to come in and meet our staff. We know you won't regret it we pride ourselves in maintaining an awesome family atmosphere! Come see us today at 919 Nashville Hwy Columbia. Best Customers. Best Inventory. Best Dealership. PERIOD!

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