4595 N Lee Hwy
Cleveland, TN 37312

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Sales: 423-641-5383

Used Cars: 423-641-5424

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Don Ledford Automotive

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

56 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Not very good response.

Reviewed by Alan Steinle from GAMarch 21, 2024

Not very good response. Said they would contact me several times. However, they (Don Ledford) did not …

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Alan, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

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Maximum rating = 5

4.0 (out of 5)

Appreciate You!!

Reviewed by Yvonne Sadler from Athens, TnMarch 20, 2024

I appreciated John Cook's low pressured sales. He was respectful and showed us cars that met our criteria. This place works well together. The people will assist others when they are busy when you come in. They try to get things accomplished and answer your questions. Always saying anytime they are open, I can call to get assistance or questions answered.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Yvonne, we are so happy to read such a great review about Don Ledford Automotive Center, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.

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Maximum rating = 5

1.0 (out of 5)

Service engine light ?.Oil Pump Repair

Reviewed by Andy Bradford from Cleveland, TnFebruary 08, 2024

Not happy at all. I'll go in with the service engine light on they tell me it's my oil pump replace it and then tell me that my air conditioner condenser is leaking and then I go to pick it up. My air conditioner does not work. It worked when I dropped it off and then when I went to pick it up, they tell me that somethings wrong with my transmission, they charge me $3598.00 and never let me use a coupon bigger than a $50 which I find very ridiculous when you're spending that much money. Now I have my truck with the air conditioner not working and somethings wrong with transmission all this happened while I was at your shop.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Andy, thank you for your feedback as it helps us to improve. I apologize for any miscommuncation that may have taken place. After reviewing your visit, the labor was discounted from the normal rate and a $50.00 store coupon that you brought to us was added. I will reach out to you to discuss the matter in more detail. Once again I do apologize for any misunderstanding.

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Maximum rating = 5

About Don Ledford Automotive

We have a proud family-owned tradition of excellence and that continues today. Our goal is to be the place of choice for all of your vehicle and service needs. Whatever your needs we promise to be there for you for years to come.

Thank you for visiting

Debbie Ledford Melton

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