Integrity Automotive Group in Chattanooga including address, phone, dealer reviews, directions, a map, inventory and more

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6025 International Drive
Chattanooga, TN 37421

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Sales: 423-454-4077

Used Cars: 423-454-4298

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Integrity Automotive Group

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

57 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

False Advertising (Bait/Switch)

Reviewed by AL from Murfreesboro, TNJune 09, 2021

Integrity is apparently only a name and not a reflection of their true character. Advertising new cars on multiple platforms, including their own website for sticker price but if then they increase the price by thousands when you inquire. Not talking fees, taxes, etc... I know that makes the price go up. What I'm talking about is simple old fashioned false advertising. If you want to charge over sticker fine, but don't advertise one price only to switch it when you have a ready and willing customer. If you don't plan to honor the advertised price then don't post the price with your listings.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Integrity Automotive Group values our customers greatly. We apologize for any inconvenience and misunderstanding on our pricing. We accessorize many of our vehicles on the lot with items that customers see in value. In this case, pricing would be higher because of those add-ons. This review is vague in who posted it so please contact one of our managers to discuss further. Your concern may be an isolated issue that can be worked through. Hopefully this is understandable and we can earn your business in the future.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Love my new 2500HD

Reviewed by TREVOR GANS from Chattanooga, TNApril 29, 2021

Jason is great to work with and the dealership had a good selection of vehicles to choose from.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Integrity Buick GMC Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.7 (out of 5)

I remember why I stopped using Integrity

Reviewed by Jeremy M Lowry from Chattanooga, TNFebruary 04, 2021

I had a thermostat replaced along with a few other items. I have now been back because bolts were left unsecured as well as issues with coolant level or sensor. After being told that everything was repaired properly, I open the hood to find that nothing was fixed. Now I will be going back for a third time. Makes me wonder if they having any competent mechanics.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

It's unfortunate to see that you did not have a great experience with us. Please reach out to our service manager at 423-855-0550.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Integrity Automotive Group

At Integrity GMC Buick Cadillac we look forward to helping you into the vehicle you deserve. We are a family owned and operated business serving our community proudly for years.
Before you plan your visit check out our hours and direction page for specific driving directions. We are conveniently located just a few minutes north of Interstate 75 take exit 4 to state route 153.
Come visit us give us a call or contact us via this website and let us show you why our customers prefer Integrity Buick GMC Cadillac.
CHECK OUT OUR REVIEWS! Have Confidence to shop with Integrity!

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