Granite Buick GMC in Rapid City including address, phone, dealer reviews, directions, a map, inventory and more

2454 E Mall Dr
Rapid City, SD 57701

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Sales: 605-653-6401

Used Cars: 605-653-6742

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:30pm

Reviews of Granite Buick GMC

Overall Rating:

2.9 (out of 5)

64% recommend this dealer

14 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Almost a year dealing with these guys’ service

Reviewed by BearbeaudoinMarch 10, 2023

Almost a year dealing with these guys’ service department. In a word: INCOMPETENT. They can perform oil changes, and that’s about it. They are a glorified Jiffy Lube that sells cars. Want a tire rotation? Forget it. Won’t rotate tires at prescribed Owner Manual intervals because “They are all the same tires” That’s a direct quote from service manager Eric. Warranty work needed? Go somewhere else—ANYWHERE else. 18 days to swap out a torque converter because “well, we’ve never seen this transmission before”. This is a year old, 22 GMC 3500. Retrofit mods need installs? Nope, go somewhere else! Wanted 8 hrs of labor and a week or so for parts. Had THAT job done at a different dealership and it barely took an hour after parts were in. Nice facility run by idiots.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I went to Granite Buick GMC with my daughter and son in

Reviewed by AdrianFebruary 17, 2023

I went to Granite Buick GMC with my daughter and son in law to buy a used car. Damien Calvert made the process as smooth as possible. He was very informative and polite, ensuring we felt comfortable every step of the way. We took the car for a test drive, and we were very happy with the way it looks and drives. We were a little worried about financing, but Jason Dymnicki let us know not to worry about it. He worked hard to ensure we got the best rate for them. I am happy with how everything worked out. I will recommend that my friends and family buy at this dealership.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Issue with service advisor

Reviewed by Nate Allen from Rapid City South DakotaFebruary 17, 2023

I bought a vehicle from the lot at Granite Buick GMC from their service advisor Blake. I was assured there was no major issues with the vehicle and which, after multiple attempts, fixing it after bringing it home I brought it to a mechanic and was diagnosed it as the DOD system failing, which cylinder number four valve was stuck open, the mechanic informed me this is a common problem with this year vehicle. Also there was a Raid delete programmer in the port that stops the DOD from working. Being a service advisor in the industry he has seen this multiple times, and should have been well aware in which I believe he was, you know darn well he what the problem was he jumped the title sold to me and passed his problem to me, Granite is allowing this fella to sell vehicles off of their lot and use their façade as comfort giving you a good warm feeling you can trust him. What he did is fraudulent and unethical, and he is a person inside of their business that has the power to obviously do just as much unethical practice when it comes to servicing of vehicles. I wouldn’t imagine it’s any different. I find it very hard to believe someone in his position didn’t know the issue with the vehicle. I spoke with the manager of Buick GMC and she basically condoned his behavior. My belief is the people that work for you reflect your business and how your business is ran.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Nate, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Granite Buick GMC

Granite is a family-owned and operated Buick GMC dealership that has been serving the Rapid City area for over 50 years. We are proud to offer a wide selection of new and used vehicles, as well as a full range of services, including sales, service, parts, and collision repair.

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