Granite Buick GMC

Almost a year dealing with these guys’ service department. In a word: INCOMPETENT. They can perform oil changes, and that’s about it. They are a glorified Jiffy Lube that sells cars. Want a tire rotation? Forget it. Won’t rotate tires at prescribed Owner Manual intervals because “They are all the same tires” That’s a direct quote from service manager Eric. Warranty work needed? Go somewhere else—ANYWHERE else. 18 days to swap out a torque converter because “well, we’ve never seen this transmission before”. This is a year old, 22 GMC 3500. Retrofit mods need installs? Nope, go somewhere else! Wanted 8 hrs of labor and a week or so for parts. Had THAT job done at a different dealership and it barely took an hour after parts were in. Nice facility run by idiots.

I went to Granite Buick GMC with my daughter and son in law to buy a used car. Damien Calvert made the process as smooth as possible. He was very informative and polite, ensuring we felt comfortable every step of the way. We took the car for a test drive, and we were very happy with the way it looks and drives. We were a little worried about financing, but Jason Dymnicki let us know not to worry about it. He worked hard to ensure we got the best rate for them. I am happy with how everything worked out. I will recommend that my friends and family buy at this dealership.

I bought a vehicle from the lot at Granite Buick GMC from their service advisor Blake. I was assured there was no major issues with the vehicle and which, after multiple attempts, fixing it after bringing it home I brought it to a mechanic and was diagnosed it as the DOD system failing, which cylinder number four valve was stuck open, the mechanic informed me this is a common problem with this year vehicle. Also there was a Raid delete programmer in the port that stops the DOD from working. Being a service advisor in the industry he has seen this multiple times, and should have been well aware in which I believe he was, you know darn well he what the problem was he jumped the title sold to me and passed his problem to me, Granite is allowing this fella to sell vehicles off of their lot and use their façade as comfort giving you a good warm feeling you can trust him. What he did is fraudulent and unethical, and he is a person inside of their business that has the power to obviously do just as much unethical practice when it comes to servicing of vehicles. I wouldn’t imagine it’s any different. I find it very hard to believe someone in his position didn’t know the issue with the vehicle. I spoke with the manager of Buick GMC and she basically condoned his behavior. My belief is the people that work for you reflect your business and how your business is ran.