Jones Buick GMC in Sumter including address, phone, dealer reviews, directions, a map, inventory and more

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1268 Broad St
Sumter, SC 29150

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Jones Buick GMC

Overall Rating:

4.6 (out of 5)

86% recommend this dealer

29 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Battery replacement

Reviewed by Scott Mickey from Columbia, scJune 23, 2021

Dropped in to have my battery checked. Duwine was able to get my battery replaced and back on the road quickly.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

No one will respond

Reviewed by Jim from Fountain Inn, SCJune 04, 2020

I have emailed numerous times to get more pictures on a truck I’m interested in. I wanted more pics since it’s a two hour drive for me to the dealership. No one will respond to the emails. I’ve emailed Jay several times with zero response.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Taken for a fool

Reviewed by Terry Moore from Sumter SCMarch 22, 2020

I asked for the “L” in SLT to be replaced but they didn’t know the cost parts were gone for the day. So they did replace it for a bill of $67. Who in there right mind thinks anyone would have agreed to that? Well it was done so beware of the service manager. The date was 20 March 2020. Been loyal bought 7 vehicles since arriving in 2001. I have one service left on my warranty and will never return. Florence and Columbia have plenty to choose from. Terrible though we had a good relationship until this. I wonder if anyone reads these?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Terry has been a long time, great customer. We could not price Terry on the emblem as parts had closed, Terry told us to go ahead and put it on. You can only order the SLT not just the L and the chrome emblems are expensive. I'm sorry Terry was upset but we only did what we were asked to do. We wish terry and his family nothing but the best and once again am sorry for this misunderstanding. Mike Boan Service Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 4

Maximum rating = 5

About Jones Buick GMC

Jones Buick GMC is your new and used car dealership in Sumter serving Columbia and surrounding areas in South Carolina. We have built our reputation on customer trust and we are dedicated to making sure you are 100% satisfied with your shopping experience. We proudly offer an extensive inventory of new and pre-owned Buick and GMC cars trucks and SUVs as well as high-quality and affordable used autos of all makes and models.

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