Rock Hill Buick GMC in Rock Hill including address, phone, dealer reviews, directions, a map, inventory and more

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500 Galleria Blvd
Rock Hill, SC 29730

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Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Rock Hill Buick GMC

Overall Rating:

4.3 (out of 5)

80% recommend this dealer

10 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Test Drive over 80 MPH! Still not fixed

Reviewed by Michael Green from York, SCJune 04, 2021

This was the worst dealership experience I have had. First I have never left a review before as I understand things happen or people have bad days at times but this was neither. I took my 2500HD in for a simple oil change and tire balance. I was surprised when I saw my truck drive off the lot after 2 hours, and was informed that they had to test drive it - which would have been nice to know when I was dropping it off. That aside, I pulled up my GMC app to track my vehicle just to find out that the service tech had driven twice in excess of 80 MPH! This is absolutely unacceptable behavior. I brought this is the attention of the service manager and his response was well I am sure that he did but he had to make sure tires were balanced ... This type of culture where unacceptable behavior is rationalized does not strengthen the confidence in customers. To make this worse there is now a wobble in my steering wheel indicating unbalanced tires. I don't understand. I will not recommend this dealer for service to anyone. I do understand that I am only one customer, and will not impact this dealership's bottom line nor is that my intent. I just would like people to demonstrate ownership and accountability and do something to make things right.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Michael, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We will contact you to resolve this issue. Sincerely, Melissa Eveline Rock Hill Buick GMC

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

10/10 Experience

Reviewed by Matthew J Montgomery from Greenwood , SCMarch 01, 2021

I drove 2.5 hours to look at a used Truck not knowing that I was going to have an amazing experience . I was met by Larry who treated me like a person not by my looks (I am covered in Tattoos) Larry was extremely kind ,real , down to earth , not pushy , wanted me to get exactly what i wanted . Next I met Anane and wow just wow . Anane treated me with the utmost respect and made me feel like i was part of his own family . When I left the dealership I felt like I was dreaming because how good my experience with Larry and Anane . Not because I bought a Truck but because of these 2 fine gentlemen . My experience was like no other I have ever had at any dealership . As a matter of fact when I am back up in the Rock Hill area in a few months I am taking Anane out to lunch . I still feel bad for keeping Anane and Larry way passed closing even though I know its their job

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Matthew, thank you for taking the time to leave this positive review with kind words regarding your experience with Anane, Larry and Rock Hill Buick GMC. Your complete satisfaction is important to us, we do our best to give top notch service to all our customers and staying a few hours late is no problem. If we can assist you in the future please don't hesitate to reach out! Sincerely, Melissa Eveline Rock Hill Buick GMC

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Customer Service!

Reviewed by NATALIE RIMMER from Rock Hill, SCMarch 03, 2020

Excellent customer service!!!!! I couldn't be any happier with my new car and the service I received while financing it! Wonderful experience from start to finish!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Rock Hill Buick GMC

Our sales consultants are General Motors Certified for new and pre-owned sales.
Sales Managers are recipients of the General Motors Mark of Excellence Award.
We offer a multitude of financing insurance and protection options for your new or pre-owned vehicle.

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