Jim Hudson Buick GMC Cadillac in Columbia including address, phone, dealer reviews, directions, a map, inventory and more

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4035 Kaiser Hill Rd
Columbia, SC 29203

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 7:00am – 3:30pm

Reviews of Jim Hudson Buick GMC Cadillac

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

358 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Customer service

Reviewed by Patrick Mckain from Columbia, SCDecember 22, 2020

Horrible customer service, period. Left 5 messages for service manager and one for general manager. Not until I left a message with the owner of the dealership did I get a return call.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (803) 783-0110 when you can so we can address this situation directly. Thank you and have a great day.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

New car repair issues.

Reviewed by Janice from SumterNovember 30, 2020

Bad customer service. Bought a new car . The front light stopped working. Called to get it fixed and was treated rudely. They wouldn't let me speak to the owner.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Ms. Janice, We are so sorry you have had a negative experience with our dealership! Our top priority is always Customer Satisfaction and we are disappointed we did not meet expectations. Please reach out to us so that we can assist you! Our Service Manager, Nick Johnson, can be reached at njohnson@jimhudson.com or at 803-783-0110

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Customer service

Reviewed by C Glover from Columbia SCOctober 15, 2019

Terrible customer service by staff Nicole. She was very rude and didn't listen to what I was saying pertaining to the service that I was trying to schedule.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you so much for bring this to our attention. We take our Customer Service very seriously and knowing where we need improvement is important to us. Please come see us again!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Jim Hudson Buick GMC Cadillac

Jim Hudson Buick GMC Cadillac just minutes from downtown Columbia is the dealership trusted the most by Columbia car shoppers. In addition to being the only authorized Cadillac dealer in Columbia we are also Columbia's #1 Buick and GMC dealer with over 30 years of experience serving Columbia customers. We invite you to visit our showroom at 4035 Kaiser Hill Road in Columbia and experience our commitment to complete customer satisfaction for yourself.

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