Baker Buick GMC Cadillac in Charleston including address, phone, dealer reviews, directions, a map, inventory and more

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1621 Savannah Hwy
Charleston, SC 29407

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Sales: 843-202-4007

Used Cars: 843-202-4008

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Baker Buick GMC Cadillac

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

196 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Awful Service from Chris Costner and AJ Geffert

Reviewed by KRobinson from Charleston, SCJuly 18, 2020

I will never conduct any business with Baker Cadillac (purchase or service). I received terrible service from them. They said, they are in the business of making money. They wanted to charge me for GUESS WORK. They said, "they did not invite me" to bring my vehicle to their facility. I love the Cadillac brand, but will purchase my NEXT vehicle from a Hilton Head or Columbia dealership, rather than driving 7 minutes to Tommy Baker Cadillac. Absolutely Awful Experience.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Mrs. Robinson, we are sorry that you felt compelled to leave this review after your recent visit. In a professional and polite manner we had previosuly declined the opportunity to work on your car and had requested for you not to bring it back in. Without any solicitation or encouragement from Baker Cadillac, you had it towed to our facility after an independent mechanic charged your for unsuccessful repairs and expected us to remedy the issues at no cost to you. Every authorized service center charges a fee for the diagnosis of an issue and ours is very reasonable. Our clients see value in having a GM Certified Technician look at their vehicle, identify the problem, perform the repair and get them back on the road as quickly and cost effectively as we are able.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

Baker GMC of Charleston SC

Reviewed by AndrewT from Charleston SCMarch 07, 2020

I saw a GMC Colorado on Cars.com. I contacted GMC dealership in Charleston to see the car. The first day it was storming bad and due to traffic would not be able to get there. I emailed texted and called the next day to go look at the truck. I finally got in communication with someone around noon. They said it was on a test drive and would let me know what happened. I never heard anything so I reached back out. I got a text message saying the truck was still available. I texted back that I could be there around 3 pm. Before leaving I asked for confirmation that the truck was still available. The next message was an apology but an employee was buying the truck. When they get our information from theses sites they will call email and harass you for years. But when you want to buy something they won’t sell it to you rather to one of there employees who is surrounded and has access to multiple cars every day. They suck.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Andrew, we want to learn more regarding your recent interactions with Baker Buick GMC Cadillac, as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us directly at your earliest convenience. Sincerely, The Baker Buick GMC Cadillac Team

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.7 (out of 5)

Sales Fraud

Reviewed by vicki Murray from Charlotte NCFebruary 13, 2020

Recently, I was due to purchase a vehicle from this dealership. It was to be transported to another state. I communicated with the salesman(Noah Prine) through out the process. He in return communicated with the sales manager (Paul Streaman). We had reached a agreement, insurance was paid to transport the vehicle, it was due to arrive on Feb. 10, 2020 between 3:00-4:00 pm. Spoke with them the evening before due date. All was well, we sealed the time slot for delivery and my husband took off from work to be present at delivery. Then, I texted Noah day of delivery in which he texted me back. The vehicle was sold! they sold it that morning of delivery. How fraudulent could that be? I was told on Friday, the vehicle was taken off the floor. On the following Tuesday its sold? This has been a expense on my family, and no one at the dealership has tried to call me. Mr. Geffert the General Manager of the dealership sent me a text asking for my availability to discuss the matter. I responded and he still did not call. This is extremely disappointing!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Mrs. Murray, I apologized to you over the phone for any inconvenience that might have been caused but your 1-star review seems to have conveniently omitted some relevant information. You didn’t mention that you were provided a purchase order within 24 hours of your first inquiry on 2/3 but never signed it. You didn't mention that after offering to buy this vehicle you refused to pay for it. Signed documents and payment in full constitute a SOLD vehicle and, unfortunately, you had completed neither. Yes, the vehicle was sold to someone else....8 days after we started working with you but there was extensive communication with you and every effort was being made to help you conclude the transaction (including driving the car to Charlotte so you could see it). AJ Geffert General Manager Baker Buick GMC Cadillac

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Baker Buick GMC Cadillac

Why should you buy from Baker Buick GMC of Charleston? Our unmatched service and diverse Buick GMC inventory have set us apart as the preferred dealer in Charleston. Visit us today to discover why we have the best reputation in the Charleston area.

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