Vaden of Beaufort

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I wish there was a NO Stars option. Stay away from the Service Dept. Total disaster. Took my car in for a simple "Tire Pressure" warning light. Paid $188 to get the gauge fixed. Five days later the light pops on again, PLUS the Engine light pops on at exactly the same time. Take the car back. Their conclusion-- just a coincidence the light popped on re the tire because now it is a different tire. And the engine light--OH, that's just a coincidence also even thought it happened simultaneously. Wow! Two coincidences at the same time. Makes you wonder what is going on back in that service shop.

Let me start this review by stating I have no problems with the Sales side at Vaden of Beaufort, however the service department (Mostly Fixed operations manager Gino Latturulo)leaves much to be desired. I dropped off my brand new 2025 GMC Sierra for an 8:30am appointment time (2-17-25) for an oil change and to check the transmission. Received a call back from the service advisor around 10:30 to say that the transmission issue could not be replicated (which I'm ok with as it doesn't happen all the time). The oil had not been changed and I was told that they were short handed and would be done by 3:00. I had not heard from my service advisor by 3:00 so I decided to go to the dealership to see what the hold up was. I was told it was next on the list and would be about 4:00-4:30. I asked to speak with the person in charge of the department and along comes Gino. He Didn't even introduce himself, asked for me and asked "what the problem was" told him my issues to which he responded "sorry, we only have 2 lifts capable of handling your size truck". I stated" this is precisely why I had set the appointment, and is it the lifts or being short handed" as I was told by the service adviser. He said its the lifts. Then I stated' this is why your service department has a bad reputation here in town". To which his reply was "Get out". Threatened to call the police after I shared a few choice words and have me trespassed from the dealership. So to the Vaden's or the powers that be, I would suggest Gino's termination as I will never be back as long as he is employed and will advise everyone I know to avoid this service department until this issue is resolved. By the way this was my 2nd purchase from Vaden, but will be my last until? UPDATE: Spoke with the sales manager today who accused me of Physical violence and told me I was not allowed back even for the oil changes included in our deal. This is a total lie as I never threatened anyone. I was highly upset and using bad language but so was there Fixed operations manager Gino on the showroom floor. If you insist on the falsehoods, please feel free to upload the video surveillance from your showroom floor as I am positive I never threatened anyone and was your employee who instigated the situation. So now, I will NEVER return to any Vaden dealership!!!!!