Hurd Auto Mall

I recently had my vehicle serviced at Hurd Auto Mall, and unfortunately, my experience was extremely disappointing from start to finish. There was no communication throughout the process until the very end. My vehicle ended up being in the shop longer than I?ve actually owned it, and despite me expressing multiple times how frustrated I was, no one made any real attempt to make the situation right or to ease the inconvenience. The diagnostic and repair process took far longer than normal, and even then, my front camera issue?which I had clearly reported - took forever to be looked at, let alone be repaired in a timely manner. On top of that, they had my vehicle for over a month and never offered me a courtesy or loaner vehicle, making it extremely difficult to get to work and manage day-to-day responsibilities. Since this was my only vehicle and I had traded in a perfectly working truck, I had to go out of my own way to carpool or borrow other vehicles. When I needed to bring the vehicle back multiple times, there was little to no effort from the service team to help me with transportation or logistics. To make matters worse, after picking up my vehicle from a tire repair, the tire was flat again by the time I got home. I will say the service representative I dealt with was polite and professional, but overall, there is major room for improvement in communication, accountability, and customer support. After spending $55,000 on a vehicle, I expected a much higher level of service and care. This entire experience has left me very disappointed and questioning whether I?d recommend or return to this dealership for future service.

We purchased our truck in 2019. We had specific wants, the truck had to be a standard shift. Marcin Orybkiewicz went above and beyond in finding a truck that met our needs. He found a vehicle for us and from start to finish it was a flawless transaction. All in all, from start to finish it was one of the best experiences we have had when purchasing an automobile. We continued our relationship with Hurd Auto until we moved to New Hampshie. The service department is excellent. We found them to be comptent and quick with limited amount of waiting time. Marcin and Hurd Auto made purchasing and maintaining a new vehicle a pleasant experience.

Never again! Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete the service