Buchanan Automotive Inc.

I went to the dealership for a repair. While I was there I thought I would make a purchase from the parts department. Trinity and Mike Jamea helped me look up my GM loyalty points on their computer in showroom, and printed my voucher so I could make my purchase I'm parts at no charge to me! Very helpful, went out of their way, great customer service!

Purchasing a vehicle from this dealership was a horrendous experience. The sales process was lengthy and the team members we worked with were disorganized, deceitful, and condescending. We were charged incorrect sales tax twice and were lied to about the financing terms of our loan. Gap insurance was added after we had declined this coverage twice and a third party extended warranty was added without our consent. We had to wait for paperwork to be redone several times in order to have these things removed and numerous other errors corrected. After spending over $50,000 on a vehicle, we were given less than ¼ tank of gas to drive several hundred miles home. The registration transfer took 8 weeks to complete and was processed incorrectly. Instead of transferring our personalized plates to the new vehicle as we requested twice during our transaction, we were given generic plates. I have purchased six vehicles in my adult life and have never encountered such poor communication and patronizing deception until my experience with Buchanan Automotive.

Listed price is only good if you finance with them. Cash price is $2000 more. Tacked on a “Theft Deterrent device” for $700 extra.