Geoff Penske GMC

EXTREMELY FRIENDLY, HELPFUL COURTEOUS. HELPFUL IN EXPLANING DETAILS ABOUT REPAIRS AND VEHICLE. WASN NOT RUSHED THROUGH, TREATED LIKE A MEMBER OF THE FAMILY AND NOT A CUSTOMER.

I have bought my vehicles from Geoff Penske my entire life, NEVER AGAIN! 2 weeks before I took my Terrain in for my yearly inspection, I replaced my windshield wipers. They called to tell me that my wipers needed to be replaced to pass inspection. Total xx & should be grand theft auto as they pull this every inspection. I can only imagine how they treat other unknowing faithful customers? Need new tires, probably not! If it is one thing I cannot handle, it's dishonesty. Shame on them!

We came to see a 2022 Nissan Pathfinder with about 45,000 miles that had been listed for around two months. On arrival, the SUV hadn’t been cleaned, which made it difficult to evaluate the paint condition. After closer inspection, there were quite a few stone chips that weren’t visible online. During negotiations, the vehicle was priced at $25,000. We requested a reasonable $1,500 reduction and were countered with $512. To justify this, the salesperson presented a Carfax “value estimate,” which showed we were $1,643 under their “recommended” value. Independent sources, including Cars.com, suggested the difference was closer to $7. The math didn’t exactly inspire confidence. The trade-in process was similarly disappointing. Our well-maintained 2014 Pathfinder was initially valued at $1,500. After some back and forth, we agreed to $2,100. Within days, the dealership had it listed for $7,500, and it sold quickly. While I understand dealerships need profit margins, the discrepancy raised concerns about fairness. Condition concerns were also exaggerated. We were told about small scratches (expected on an 11-year-old car) and a possible TPMS sensor issue, despite the tires being checked that morning. These felt like unnecessary attempts to diminish trade-in value. After purchase, the Pathfinder’s “detail” was rushed. The inside windshield remained dirty, door jambs weren’t cleaned, and trim had streaks from uneven product application. For a car sitting unsold for two months, the presentation was underwhelming. Lastly, management interactions didn’t leave a positive impression. The general manager came across as dismissive during negotiations with the our salesman, Taylor, and additional packages (from Platinum down to Bronze) were strongly emphasized, which added pressure rather than value. Bottom line: The dealership presents itself as customer-friendly, but in practice the experience leaned heavily on old-school sales tactics. If transparency, professionalism, and genuine customer care are priorities for you, I’d recommend exploring other dealerships.