Preston GM Superstore in New Castle including address, phone, dealer reviews, directions, a map, inventory and more

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3510 Wilmington Rd
New Castle, PA 16105

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Sales: 724-498-4717

Used Cars: 724-498-4812

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Preston GM Superstore

Overall Rating:

3.9 (out of 5)

76% recommend this dealer

29 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Low integrity

Reviewed by Shane Thompson from Emlenton paSeptember 03, 2021

Bought a Silverado Oct 2020 during truck month. They did not honor $1000 accessory incentive. I complained to GM to no avail. Go somewhere else! I should have walked. Disappointed in myself. It’s truck month now… Run the other way!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 4

Buying Process 1

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Worst experience ever!

Reviewed by Chad R from New Castle, PAMay 08, 2021

Scheduled an appointment with them to run a diagnosis on my car. Arrived 1 hour early for my appointment and sat in waiting room the rest of the day only to be told they couldnt get to it today. I left it overnight and did not hear from them all the next day, not even a response to my message with the service tech. Went back up at almost 4 pm and the car was still sitting in same spot. When i inquired inside, the service manager went in the back to check then came back out with my keys and told me they did not want to work on it and he did not know why! Not only did they waste my time but i feel as though i was discriminated against. Never had such a rude and ignorant business encounter and if it wasnt for the shuttle service provided the day before this place would not even get 1 single star

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Recent purchase at GM Superstore

Reviewed by Richard and Karen Graham from ApolloMarch 06, 2021

26 minutes ago We recently purchased a pre owned Chevy Silverado at Preston GM Superstore after traveling 1.5 hours from our home We were greeted with a warm welcome and were treated with excellent customer service throughout the entire buying process. Steven the manger was exceptional with making sure we were comfortable during our stay. Justin was our sales rep who treated us with outstanding customer service, respect, and exceptional attention throughout the whole process. Justin’s personal approach made us very comfortable and did not at any time make us feel pressured to make our decision. We are very pleased we found Preston GM and are very happy with our purchase. Thanks Steven and Justin!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Preston GM Superstore

The Preston GM Superstore has built a reputation on providing courteous honest service. Our customers appreciate the way we do business and we know you will too. Take a moment to find out about us and what makes us an exceptional place to buy or service your automobile. Whether you're searching for a Chevrolet Buick or GMC dealer in New Castle PA researching financing options or looking for a quick quote on a car truck or SUV our friendly professional staff is ready to provide you with all the help you need serving all our customers in Eastern Ohio Lawrence County and all of Western Pennsylvania.

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