#1 Cochran Buick GMC Monroeville in Monroeville including address, phone, dealer reviews, directions, a map, inventory and more

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4520 William Penn Hwy
Monroeville, PA 15146

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Sales: 412-545-6523

Used Cars: 412-744-3788

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of #1 Cochran Buick GMC Monroeville

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

864 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I was having a serious mechanical issue with my GMC

Reviewed by pegher6940July 08, 2022

I was having a serious mechanical issue with my GMC Sierra truck and was concerned it would breakdown on the road. I began calling GMC service departments in my area in an effort to find a service department which would take my truck that day. Finally, I reached Cochran Buick/GMC and the woman scheduled me for an appointment at 1:00 that day (45 minutes from the time of my call). I drove 1/2 across Allegheny County to Cochran only to be told that no appointment had been scheduled. Moreover, the truck could not be looked at that day and it was unlikely that they would look at before Monday. The service rep did not attempt to offer an accomodation and at one point he haughtily informed me that "that's why people make appointments". I reminded him that I "had" made an appointment and that I just didn't make up the entire story just to waste gas and time. He stared blankly at me the entire time. I've never liked Cochran sales department and only called the Service Dept because I was desperate. Some things never change.... They are a bush league outfit.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the review. First, we would like to apologize for the experience, and additionally in order to learn from our mistakes and to prevent this from happening in the future could you please reach out to us directly with some additional person information, as we would like to research the specifics and find a resolution. You can email us at feedback@cochran.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service department review

Reviewed by Stacie Sharick from Pittsburgh, Pa.June 26, 2022

Brought my daughter's car in for a scheduled oil change. Service dept. realized that inspection was due in two months and they offered to do that also at the same visit on a busy Saturday. It saved us another trip to the dealership. When it was all done car was serviced and washed and it was done in a timely manner. Positive experience!I

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at #1 Cochran of Monroeville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Sold me a car in 2021 with a bad carfax, wouldn’t rectify

Reviewed by Dukebluedevils7June 21, 2022

Sold me a car in 2021 with a bad carfax, wouldn’t rectify the issue, lost $2500 on my trade 6 months later… high upset will never purchase from there again

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We apologize for any confusion this has caused. We are also sensitive that a car purchase can have many moving parts and after the fact both parties can be unsure about some of the details. Our policy requires the Carfax be disclosed both in the online advertising and in a physical copy presented at the time of sale on each vehicle we sell. The records indicate that is true in this case as well. Trade in values very dealership to dealership, in this case you have chosen to trade the vehicle elsewhere for less value than our team offered. This paired with your traded vehicle is currently listed online for less than the Carfax recommended sales price prevents us from agreeing that there is a loss of value. Again if you have any further questions or concerns, you can email us at feedback@cochran.com Thank you!

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About #1 Cochran Buick GMC Monroeville

Only #1 Cochran Has Clearly Better Car Buying.
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We've trained our entire staff to be totally transparent in every aspect of the transaction and car buyers everywhere have taken notice.

Why should you buy from #1 Cochran Washington Pre-Owned Marketplace? Our unmatched service and diverse inventory have set us apart as the preferred dealer in Washington. Visit us today to discover why we have the best reputation in the Washington area.

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