Blaise Alexander Chevrolet GMC Truck of Mansfield

I purchased a gap insurance that allows me 6 full-service visits for my new Chevy Colorado, after the initial free visit from GM. I called for to make schedule appointment for the third visit @15K and was told they were booked full for the next 14 days. because they didn't have enough Technician's. I explained my spouse was having surgery and that day and time was very inconvenient. I was told if I didn't take that appointment, I would have to wait another 7-8 days to get my truck serviced. when I complained to the service manager waiting 2-3 weeks to have my truck serviced, I was told times are different now. REALLY times are different? I guess that means the fact I have bought my last 3 new cars from them and referred several other people that bought cars from them isn't appreciated. They could care less about what's convenient for me it was about what's convenient to them. I'm 63 years old this is the first negative review I've wrote about anything. if you don't have enough technicians, it's your problem, totally unacceptable making it a valued customers problem.

Repair and service was very fast Personnel were very courteous

When getting my car serviced and inspected I was treated extremely well getting an appt. as well as when I picked up the vehicle. Everyone was polite and courteous. Thank you for the great service!