Jones Family of Dealerships in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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1321 Manheim Pike
Lancaster, PA 17601

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 4:00pm

Reviews of Jones Family of Dealerships

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

83 out of 88 people said they would recommend this dealer

1 (out of 5)

Jones Honda Damaged My Car During Recall Service

Reviewed by jklefevre in Lancaster, PAAugust 13, 2020

I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. Their Service Director, Joe K. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. I tried to communicate to both President of Operations Don S. and General Manager Kris J. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I am now forced to file a civil complaint to recover the cost of the wheel damage. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. For this I give them a well-deserved zero stars (although I need to choose 1 to post).

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great service!

Reviewed by Ashley R in Lancaster, PennsylvaniaNovember 22, 2019

You will not be disappointed in shopping for a vehicle here, Honest, fast, and true to their customers. Patient and understanding as you ask questions.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Used Car Sales - Excellent Service

Reviewed by JimF in Olney, MDFebruary 11, 2016

I recently purchased a used car from Jones. My salesman Kirk Newcomer went above and beyond. Prior to showing up I had questions about a car I saw on their website. Kirk took the time to send me a video he shot of the car addressing all my concerns. On the test drive, Kirk noticed an issue with the car that honestly I wouldnt have noticed. Once back to the dealership, he made sure the maintenance department fixed the problem before we left the lot. Kirk's attention to our needs were outstanding. Great car, great price, great customer service!!!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Jones Family of Dealerships

About Jones Honda - Your Lancaster Honda Dealer
Located in Lancaster, PA, the staff at Jones Honda will help you find the Honda vehicle you want. At Jones Honda we offer a searchable online inventory of new Honda cars in Lancaster, along with well maintained used cars by today's top manufacturers. Come visit our new Honda and Lancaster used car lot to take a test drive! Our sales staff will help you find that new Honda or quality used car that you have been searching for.

Searching for an auto loan in Lancaster that suits your lifestyle? For years, the financial staff at Jones Honda has offered expert advice for those seeking an affordable

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