Faulkner Buick GMC in Feasterville Trevose including address, phone, dealer reviews, directions, a map, inventory and more

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4427 E. Street Rd.
Feasterville Trevose, PA 19053

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Sales: 215-710-0479

Used Cars: 215-364-7720

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:30pm
Tue 7:30am – 7:30pm
Wed 7:30am – 7:30pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Faulkner Buick GMC

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

447 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible Customer Service

Reviewed by John Stamos from Coatsville, PAJanuary 31, 2021

Was interested in buying a used car from this dealership and was in communication with a salesman and set up a time to take a look at the vehicle. I live about an hour away from the dealership, but didn't mind the drive because I was very interested in the car. I had a friend drive up and meet me there as well to help me out with the car buying process. Once we arrived, I asked for the salesman I had been talking to by name and someone else brought my friend and I to a desk and explained that the salesman I had been in contact with works from home and he would not be there. We were then sat at a desk for a couple of minutes while another salesman tries to find the keys of the vehicle we were going to look at. He then comes back only to tell us that the car had been sold about 2 hours prior to us showing up. The problem with this is that I was emailing the original salesman about the cars availability while on my way to the dealership and he had not mentioned anything about already selling it. He seemed like he couldn't care less and just wanted us to leave. Wasted money on tolls and gas and wasted my friends time, who drove almost 2 hours to get there. Very rude salesman and communication must be horrible amongst the team there. Do not recommend this dealership to anyone at all.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

John, we're extremely disappointed to hear that you left Faulkner Buick GMC Trevose unsatisfied. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Unpleasant Experience Buying Certified Pre-Owned

Reviewed by Michael Morgan from PhiladelphiaSeptember 26, 2020

I purchased a pickup truck at Faulkner Buick GMC Feasterville-Trevose on 9/24/20. It was far from my house, but they had the vehicle I wanted for a decent price. All the salespeople, managers, and finance people were very respectful. I had to work with 2 salespeople due to one being on their day off the day I came in, and then returning the following day when I picked the car. I also had to work with both the new car manager and used car manager. Unfortunately, on the day I picked up the vehicle, it had to be in the service department for a few hours which resulted in me being there for a few hours, and not being able to inspect the vehicle before the service department closed that day at 5:00pm. When the salesperson notified me the vehicle was ready just before 5:00pm, the car was dirty, unpresentable really for such an expensive car. I notified the salesperson that the car would need to be cleaned before I could take delivery, pointed out the flaws, and he drove it back to the detailing shop. 30 minutes later, he returned and handed me the keys. He said the detailing shop went over it again. I had run out of time that day after being there for almost 4 hours to pick up the car, and I drove it home. When I got home I put my belongings back in the car, and to my surprise, THE CAR WAS STILL DISGUTING. Take a look at the attached pictures and decide for yourself if that is how you would want to drive home after purchasing a new car. There were spilled drinks in the cupholders and door panels, dark stains and food on the seat, a mark on the headliner, and scuffs all over the exterior of the car. I immediately emailed the salesperson and notified him that the condition of the vehicle was unacceptable, the same day I drove it home. The following day, he and the used car manager called me back and said there is nothing they can do, and that customers should take care of this before delivery. Recall I told the salesperson before delivery already and he said the car was good to go. I spent the following evening cleaning the car myself, and fixing all the other problems they had sold the car with, like a missing piece on the glovebox and a bent sidestep/running board. It took me hours to clean and recondition it, something the dealer said they had already done. It doesn't make sense to me why Faulkner GMC would not add a happy customer to their portfolio, and offer me a rebate to get my car detailed, or make the situation right in some other way. I would have been genuinely impressed and written a much different review if they had immediately called me back, eager to make make the situation right. Unfortunately for everyone, they decided not to. Thank you for reading

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, it's upsetting to hear that your experience was anything but stellar. Please contact us at (215) 364-7720 so we can work with you to make this right. Thank you, and we hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Daniel Carvalho

Reviewed by Gary Brensinger from LebanonFebruary 27, 2020

Daniel did a fabulous job with making us feel comfortable while we were there and a great job getting everything worked out for us to drive home our dream car!! Thankyou so much!! Also a shoutout to the finance manager who was very friendly and helpfull!!! We absolutely love our new car!!!♥️

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Gary, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Faulkner Buick GMC

Faulkner has been the satisfaction leader since 1932. To continue to earn your business we always Treat you the way YOU wish to be treated. Help find you the vehicle you will LOVE to drive. Make it EASY for you to get all the information you need. And make that vehicle fit COMFORTABLY in your budget. To ensure our continued success as a satisfaction leader Faulkner Buick GMC now offers the Faulkner Advantage! Your vehicle comes with FREE maintenance for 3 years car washes for life and a best-value guarantee.

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