Kelly Buick GMC in Emmaus including address, phone, dealer reviews, directions, a map, inventory and more

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585 State Ave
Emmaus, PA 18049

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Sales: 888-837-7878

Used Cars: 888-837-5599

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 6:00pm
Sat 7:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Kelly Buick GMC

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1719 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

At least 7 stars

Reviewed by Carlos J Cornelio from Allentown, P.AJuly 24, 2022

I'm tired at the moment of writing this review, so I'll keep short and sweet. The whole experince was great, probably the best experience I have had while buying a car. From the moment you come in, a sales person comes out to greet you to the moment you finalize everything, they have the car park by the front door with a full tank and even teach you about everything the vehicle has to offer. If you are looking to buy a vehicle, definitely go to this place before going anywhere else. And make sure to Michael(Mike), best sales person I have ever had the pleasure of interacting with.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Carlos, Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

Service review

Reviewed by Earl Billig Stafford from Allentown, PAJuly 22, 2022

After brake line flush I drove off the lot and when I braked the pedal went to the floor. Returned to the dealer. Technician failed to adjust a brake caliper properly. Also, i mentioned the touch screen was ?freezing up? and couldn?t be changed. Service tech unable to determine the cause. Service Dept advisor said he would get back to me but never did.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Earl, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The Happy Wife

Reviewed by V Smith from Aston, PAJuly 13, 2022

Five Stars from The Internet Sales Department to in person Sales at the Dealership. Awesome Accommodations because we drove 1 1/2 away and fast response from the banks making the purchase smoother and satisfying

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

V Smith, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Buick GMC. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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