A member of the Cars.com family
A member of the Cars.com family
585 State Ave
Emmaus, PA 18049
Sales: 888-837-7878
Used Cars: 888-837-5599
Sales Department
| Sun | Closed |
| Mon | 8:00am – 9:00pm |
| Tue | 8:00am – 9:00pm |
| Wed | 8:00am – 9:00pm |
| Thu | 8:00am – 9:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 7:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 4:00pm |
Overall Rating:
4.9 (out of 5)
98% recommend this dealer
1719 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
At least 7 stars
I'm tired at the moment of writing this review, so I'll keep short and sweet. The whole experince was great, probably the best experience I have had while buying a car. From the moment you come in, a sales person comes out to greet you to the moment you finalize everything, they have the car park by the front door with a full tank and even teach you about everything the vehicle has to offer. If you are looking to buy a vehicle, definitely go to this place before going anywhere else. And make sure to Michael(Mike), best sales person I have ever had the pleasure of interacting with.
Dealer Response
Carlos, Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC
Maximum rating = 5
Service review
After brake line flush I drove off the lot and when I braked the pedal went to the floor. Returned to the dealer. Technician failed to adjust a brake caliper properly. Also, i mentioned the touch screen was ?freezing up? and couldn?t be changed. Service tech unable to determine the cause. Service Dept advisor said he would get back to me but never did.
Dealer Response
Earl, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.
Maximum rating = 5
The Happy Wife
Five Stars from The Internet Sales Department to in person Sales at the Dealership. Awesome Accommodations because we drove 1 1/2 away and fast response from the banks making the purchase smoother and satisfying
Dealer Response
V Smith, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Buick GMC. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC
Maximum rating = 5
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