GMC, Cadillac and Buick
New Car Dealership in Carlisle, PA
Overall Rating
4.8/5
Read dealer reviews
Your Cadillac Buick GMC Headquarters conveniently located on the Holly Pike in Carlisle PA! Through a commitment to making customers and employees not only our friends but our family, our business has grown ten fold. We are committed to providing you truly exception service for your many miles of adventures to come!Our family is your family and we are here to help you in not only purchasing a car, but making it safe for the lifetime of ownership for you and the members of your family. With over 200 cars and trucks in stock you can not go wrong with Carlisle Cadillac Buick GMC!!
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Carlisle Cadillac Buick GMC Reviews
Overall Rating
4.8/5
132 out of 138 people recommended this dealer
HORRIBLE EXPERIENCE - YOU'VE BEEN WARNED!
Reviewed by nubndigger
in Baltimore, MD
December 20, 2019
My mother, who is 80, was interested in a car they had just listed. A saleswoman named Sydney Bortz was made aware my mother would be coming from MD to PA to see the car. After about a week, we were told the car was "ready to be seen" so my mother made the nearly two-hour trip only to find that, while the car was "ready to be seen," it was NOT ready to be SOLD! Parts were on order but no mention was made of that prior to her making the trip - in fact we had clearly been told the car had been through the service department. She was certainly not expecting to have to drive back-and-forth to Carlisle TWICE to buy the car.
She arrived there around 11 am. Despite the car not being ready for sale, she and a manager, Mike Krupski, came to an agreement. Mistakes kept being made on the paperwork - apparently it took three full tries before they even got her name right on the contract. Then there was this ridiculous confusion over the check she planned to use to purchase the car - I won't go into that except to say that they kept hemming and hawing over accepting the check and kept her there for SEVEN-AND-A-HALF HOURS - for reasons still unknown.
By now, it was after 6:30p.m. and she had had it. She (remember, she's 80) was forced to drive home at night, in heavy traffic, and in a snow/ice storm that had started. When she arrived home 2.5 hours later she was so stressed and upset she was literally shaking. Oh, did I mention that they never did let her BUY THE CAR?!? They insisted she put a $500 deposit down and return the next day to complete the purchase!
Utter incompetence, inept staff, and ridiculously incomplete information on their end. The next day she got the cashier's check they insisted on. But she was so rattled and angry by the events of the day before she changed her mind about doing business with them. It was truly a car-buying nightmare. I would avoid this dealership at all costs!
You've been warned!
vehicle service
Reviewed by Forrest Hunter
in Carlisle, PA
January 09, 2019
Always treated nicely & in a timely manner. They always service our vehicles quickly and do a great job !
Excellent communication, smooth transaction!!
Reviewed by Toby
in Chambersburg, PA
November 14, 2017
Michael Najdek was a pleasure doing business with, would recommend to all... Excellent communication, very knowledgeable of vehicle and vehicle presented as described, very smooth transaction.
