Emmert Motors in Saint Helens including address, phone, dealer reviews, directions, a map, inventory and more

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2175 Columbia Blvd
Saint Helens, OR 97051

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Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Emmert Motors

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Song n dance

Reviewed by Melissa from Columbia City OregonNovember 12, 2022

My story: Last spring my truck got a little 'dingy'. We went to Emmerts to make an appointment for repair. Made an appointment for Fall. This giving time for them to work with my insurance. Mid summer I gave Emmerts $3,300. Partial or down payment...which is not normally required. September comes, I take my truck in for repair. I'm told it will take 3 weeks. Okay. 3 weeks and 3 days later-with no word at all from Emmerts-I went to get my truck. It has not been touched! What? Seems insurance did not agree with the $8,000 repair!?? 8,000 dollars? yes. one day later I got a call saying "get my personals out of the truck-IT IS A TOTAL LOSS. Insurance wants to haul it from Emmerts to avoid more 'storage fees'. No way, this is MY truck. It is not a loss. I just put 5,000 engine rebuild in it.(Not by Emmerts). I go to get my truck. Emmerts refuses to give me my truck for 3 days. So much song n dance. But day 3 an officer told me to talk to ...Nolan. Nolan is one step down from the owner. That day, after mentioning Mr. Nolan, they gave me my keys and my truck. And Emmerts want to charge me for storage fees! I did not take my truck to Emmerts for STORAGE! So I am fixing my truck myself. No-I have no idea how, but I am learng. I have talked with insurance all along-they have been the best in helping me get enough cash due to the earlier improvements and engine rebuild.-Not done by Emmerts. Farmers BTW.(in case you want to know). This is turning out to be one of the worst/best experiences of my life! (as for learning lessons. As for Emmerts and my 3 week without a truck plus 3,300 dollar loss?...With their experience in this sort of thing I doubt I have a chance of being reimbursed or compensated. We will see Monday. I DO NOT RECOMMEND THIS PLACE. EMMERTS MOTOR COMPANY BOOO.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Spark

Reviewed by GEORGE PETERSON from Kennewick, WaSeptember 14, 2022

timely, did what they said would do, salesman was personable and competent,

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Look elsewhere!

Reviewed by FindingANewMechanic from St. Helens, ORAugust 20, 2019

Save your time and money and look elsewhere! These mechanics are a joke. They are sloppy and we always leave the lot from a routine maintenance only to return within the week with an actual problem! Their customer service in the service department is terrible, unless you can speak with Melissa. We have 2 more years left on our warranty which we will be damaging by taking our vehicle elsewhere for further maintenance. This place is not worth it. (The employee is NOT Cameron. The drop down automatically selected him. My review is of the service dept., not management or sales).

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We appreciate your feedback and are currently looking into this matter. Regards, The Emmert Motors Team

Overall Facilities N/A

Customer Service 2

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Emmert Motors

Emmert Motors has continued a tradition of serving the automotive needs of driver's since 1934.

The most common response from our customers is: "This was the easiest car buying experience that I have ever had."

Our mission is simple to provide you an experience where you are compelled to give us your highest honoryour recommendation. Feel free to read and listen to actual customer voicemails on our testimonials page at http://www.emmertmotors.com/Testimonials

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