Swain Motors in Hermiston including address, phone, dealer reviews, directions, a map, inventory and more

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80406 US-395
Hermiston, OR 97838

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Reviews of Swain Motors

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

15 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.7 (out of 5)

Out of State buyers beware.

Reviewed by Richard from Seattle WAAugust 12, 2021

Purchased a vehicle from them. Being out of State, the transaction and delivery were great. But, the after care from the dealer is horrible. I asked them to have the delivery driver bring all the title docs with him, they didn't. The Oregon temp is going to expire and still no docs, and all I get is the run around from the dealer. At the least, they could have overnight the docs. Now I run the risk of getting a ticket for the expired temp. I will take the salesman to small claims court to recover the cost if I receive tickets. Out of state buyers beware.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

3.3 (out of 5)

car repaired

Reviewed by Humphrey, Katherine from Umatilla,ORJune 09, 2021

The service department is short staffed. Getting an appointment takes to long.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Ron Treddenbarger - 541-667-9317 - oaideeo@gmail.com

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Over the top service

Reviewed by Nancy from Seattle WASeptember 14, 2020

We were coasting into Pendleton amidst blankets of smoke and the check engine light was flashing. Every call was a dead end. It was Friday and everyone was short staffed and tired and closed for the weekend. We are driving to SoCal and have hotels booked. I called Swains at 4:50 pm and they closed at 5. Justin answered. I was begging him and he relented as we were only 4 minutes away. I was almost in tears. The techs were fantastic. They diagnosed it immediately—ignition module—and it only took 20 minutes to fix. Everyone was so nice and helpful. We gave Justin an additional $140 in cash as a thank you. In the midst of all the horrors in the world it was great to meet with fabulous professionals without whom we would have been SCREWED! Thank you.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. Best, The Swain Motors Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

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