Weston Buick GMC

I was in on 10/7/2024 after calling the dealership 3 times on my way home from work to schedule a service appointment. I decided to go in personally to talk to someone after nobody answering the phone in the service department. I talked to Gary and we made an appointment for the next day (10/8/2024) which was great to have it scheduled so quickly. As we were talking, I noticed the phones continuing to ring and other service advisers seemed to be putting all calls to voice mail as the phone would ring and they would just hit a button on the phone without answering without helping any customer in front of them. I have experienced numerous situations like this trying to call for an appointment, no answer, leave voice mail, no call back, to service my vehicle over the past 2 years since we bought our car in 2022. I really do not have the patience for what I witnessed or experienced in the past. Going back to my discussion with Gary on 10/7/2024...I specifically told him my wife would be in to drop off the vehicle in the morning, and we live VERY close to the dealership and she would need a ride home. He said no problem. The following day when she dropped off the car, she reminded him she needed a ride home and he replied, "go to the waiting area". She waited 30 minutes and she went back down to talk to him and asked how much longer would it be for a ride home and he replied "I'll get to it as soon as I can". She then went to the ladies in the cashiers office and they called for a ride that came within 5 minutes. The driver said he was the only driver for shuttle and he never received a call from the service department. I think the actions of the service department are inexcusable and do not show customer respect or that they take their customers' seriously. Mr. Weston needs to have a serious sit down with his service advisors to possibly teach them CUSTOMER SERVICE and to answer the phones when they ring or he may not have much business in the future. Please work on this Jay!

I have purchased many cars in my life. My experience at Weston was exceptional. This is a principled, low pressure environment and my salesman, Clayton was the best. I highly recommend this dealership and their buying experience. Beyond that, I had an issue with my vehicle (my problem) and the management contacted the owner who went beyond what was hoped for and did the right thing. I would give more stars if it was an option

Their service department is terrible. They do not answer their phones and prefer you to schedule an appointment online and select what service that needs to be done on your vehicle. You schedule the appointment for a Saturday and arrive early to be told in a sarcastic, racist manner that they don’t perform services on Saturdays. “Oh well you the one who scheduled it.” Who says that to a customer who spends their hard working money on one of your vehicles that’s still under warranty, to be totally dismissed and his disrespectful customer service. Weston, is this the type of employees you guys hire and stand by in your service department?! Please fix it! This behavior is unacceptable!