Auto Town Buick GMC, Inc

I had my 15,000 mile service on July 1, 2025, on my little Buick Encore. I was beyond shocked to discover my minimal service cost $960.00 for service that took a little over an hour. And it only took that long because it had to wait to be washed. All that I had done beyond the regular maintenance tune-up service was to add new wiper blades. I can honestly say I will NEVER bring my Buick to this dealership again. The cost was beyond obscene. The clerk who helped me admitted it was due to tariffs. Also, the Buick Rewards program was a joke. When I amassed enough points, I ordered floor mats. They sent the wrong item. I took the mats, still enclosed in plastic with my name and order information on it. I took it back to the counter in the waiting room, and the man working at the parts counter refused the floor mats, said I needed the box to complete the return. He was very hostile and unhelpful. Much to his anger, I found the box and brought it in. Reluctantly, he said he would restore my points and reorder the corrects mats. He never ordered the mats and never restored my points. Worst company ever

Best experience I have ever had. Alex very caring to ensuring my needs were meet. I got the price and trade value, his manager Fred, was stand up guy trustworthy, straight shooter no run around. Process was smooth, Dawn in finance was very knowledgeable great to work with. They treated my wife and I like family, Jonny on the tech side helped us program everything in. This the first GMC Canyon Denali I have ever bought. This dealship is worth the time to see in person.

Our sales representative Greg was fantastic! Honest, respectful, helpful, and attentive. Didn’t pressure us, and really did work for us to find us something we went there for! Great to deal with a genuine person and not someone fake trying to upsell us. I would recommend Greg to anyone. Way to go Greg! Thanks for your help and getting us into our new 2024 GMC 1500! -Dennis & Amy